Practice Administrator

Job Description

Job Description

We're not telehealth and we're not a traditional doctor's office : we're the best parts of both. Our mission at Rezilient is simple : to make access to primary care convenient, timely and seamless.

In our hybrid model, clinics are staffed by paramedics with the provider joining the appointment virtually on-screen. The provider relies on the medic as their partner for a thorough physical assessment, with the aid of connected devices that live stream ENT, skin, and cardio respiratory exams. Not only does this allow the provider to see and hear high quality exams, but it allows the patient to participate in the experience themself through hearing their own heartbeat or seeing their own eardrum.

Our model is breaking through the old way of medicine and bringing transparency and high quality care through the use of technology. We are looking for team members that are ready to expand and break new grounds in the world of primary care.

The Practice Administrator will support the day-to-day operations of Rezilient Health’s provider practice, ensuring physicians, nurse practitioners, and physician assistants are operationally supported in providing safe, high-quality patient care. This role is responsible for provider schedules, licensure and credentialing, adherence to compliance and quality initiatives, continuing education coordination, and overall provider administrative management. The Practice Administrator works collaboratively with clinical and administrative teams to achieve organizational goals and deliver excellent patient experiences.

Requirements

Clinical Operations

• Assists the CMO and Head of Clinical Operations in managing day-to-day operations of the provider practice to ensure efficient workflows and high-quality patient care.
• Develop and manage provider schedules in partnership with lead NPs and MDs, including on-call, weekend, and holiday coverage and time-off requests ensuring adequate coverage for volume demands.
• Serve as the primary liaison between providers, staff, and leadership to ensure smooth communication and problem resolution.
• Lead in the continued development and enhancement of onboarding programs for new and incoming providers.
• Serve as the main point of contact between People Operations and candidates, launching and leading clinical onboarding experiences and processes.
• Support development and execution of provider policies, procedures, and onboarding programs.
• Optimize provider efficiency, productivity, and panel size without compromising patient care.
• Evaluate and monitor KPI progress and identify and report provider coaching opportunities.
• Support all facets of patient satisfaction.
• Develop and optimize provider standard operating procedures and processes.

Licensure, Credentialing & Education

Quality & Project Management

Ensure practice policies align with evidence-based standards of care and organizational goals.

Financial & Administrative Oversight

Leadership & Team Development

Required Qualifications :

Benefits

We offer competitive compensation, generous paid time off, comprehensive health and life insurance, and valuable stock options. Enjoy a flexible work-life balance with regular hours, no weekends, or holidays.

Rezilient is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. We believe in building a diverse workforce and encourage individuals from all backgrounds to apply.