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Service now technical manager

Service now technical manager

Robotics Prcocess Automation, LLCBridgewater, MA, US
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Job Description

The Technical Manager is responsible for leading and supporting the technical team, providing technical direction, and serving as the ServiceNow Subject Matter Expert (SME). Key responsibilities include implementing new capabilities, improving existing functionality, and providing thought leadership within the ServiceNow platform.

  • Implement new capabilities and improve existing functionality within ServiceNow
  • Provide overall thought leadership to this platform from an operational excellence perspective
  • Perform ServiceNow implementation tasks, including configuration, integration, testing, requirements gathering, and solution design
  • Work with business users to identify and refine business requirements and workflows
  • Develop systems integrations and process automation, fully utilizing the platform's workflow capabilities
  • Create reports and dashboards in the ServiceNow platform
  • Provide daily supervision and direction to support global staff

Qualifications

  • 7+ years of deep ServiceNow development, configuration, and administration experience in a global enterprise environment
  • 15+ years of professional technical experience in the IT industry
  • ServiceNow certification(s) : System Administration, Application Development, and / or Implementation
  • Bachelor's Degree or equivalent combined education and experience
  • Strong knowledge of the ITSM / ITIL Framework, ServiceNow Licensing, and ServiceNow components such as Service Catalog, Change / Incident / Problem Management, Asset Management, CMDB, Knowledge, Release Management, GRC, SECOPS, PPM, etc.
  • Excellent knowledge of ServiceNow best practices and ongoing knowledge of the latest ServiceNow features
  • Ability to communicate effectively with all levels of staff and management, both verbally and in writing, with excellent customer service skills
  • Ability to manage network MID servers and technology tools
  • Ability to think objectively and creatively, focusing on details and accurately comprehending larger issues and interrelationships
  • Ability to follow defined procedures to ensure operational excellence, system resiliency, and compliance with security policies

    • ROBOTIC PROCESS AUTOMATION LLC is an equal opportunity employer (M / F / D / V) and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship / immigration status, veteran status, or any other protected status.

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    Technical Service Manager • Bridgewater, MA, US

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