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Leasing & Hospitality Specialist

Leasing & Hospitality Specialist

Rutherford Management CompanySanta Cruz, CA, USA
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Leasing and Hospitality Specialist

Lead the Welcome. Set the Standard. Love What You Do.

Location : Santa Cruz, CA | Company : Rutherford Management Company

Are you passionate about creating unforgettable first impressions? Do you lead with warmth, operate with precision, and thrive in a fast-paced, service-focused environment? We're looking for a Leasing & Hospitality Specialist who understands that hospitality is more than a mindset-it's the foundation of everything we do.

As the LHS, you'll be the face of the community-connecting with prospective residents, showcasing the property with confidence, and guiding people through a seamless, thoughtful leasing experience. You'll own the leasing strategy and collaborate closely with a Specialized Team of individuals with just as much passion for service excellence as you. You'll set the tone for service with heart, purpose, and pride in your work.

What You'll Do

Create Exceptional Experiences

  • Lead all leasing efforts, delivering responsive, personable, and professional service
  • Ensure every tour is memorable, every follow-up is timely, and every prospect feels welcomed and valued
  • Guide applicants through the leasing process with clarity, care, and a hospitality-first approach

Drive Results Through Strategy and Execution

  • Monitor lead traffic, conversion metrics, and occupancy trends to optimize leasing outcomes
  • Collaborate with the Regional Manager on pricing, specials, and marketing strategies that drive results
  • Manage leasing reports, ensure data accuracy in Entrata, and support monthly reporting needs

    • Champion Hospitality in Every Detail

  • Personally respond to prospective resident feedback and support the resolution of concerns with professionalism and empathy
  • Ensure the leasing experience, from the first to the last moment, is always warm, welcoming, and perfectly presented
  • Drive reputation campaigns and actively source positive online reviews in order to showcase our communities to prospective residents
  • Participate in marketing initiatives and assist with community engagement events

    • Who You Are

  • A true hospitality professional-approachable, detail-oriented, and service-minded
  • A confident communicator with strong follow-up skills and a solutions-focused attitude
  • Exceptionally organized and able to manage multiple priorities in a fast-paced environment
  • Experienced in multifamily leasing, sales, or hospitality (2+ years preferred)
  • Proficient in property management software (Entrata a plus) and comfortable with leasing reports, marketing platforms, and CRM tools

    • What You'll Get

  • A key role where you directly impact occupancy, resident satisfaction, and community success
  • A team-driven, people-first culture that recognizes your contributions
  • Growth opportunities in a company that values hospitality, performance, and purpose
  • Competitive compensation, performance-based bonuses, full benefits, and housing discounts (where applicable)

    • Be the reason someone finds their new home and loves it. Apply today and discover how fulfilling it can be to do what you love, in a place that feels like home.

    Background Check and Drug Screen Required

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    Leasing Specialist • Santa Cruz, CA, USA

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