Network Administrator - IL

Overview

Network Administrator – IL role at Joink

Position Summary

The Network Administrator is responsible for maintaining the design and integrity of the internal systems, including customer-facing hosted and cloud environments, as well as providing technical assistance to team members with system and network requests. We are looking for an individual who is at home on the cutting edge of technology, can be both designer and ambassador, and will be seen as an expert both internally and externally. This specialist brings ideas to life by shaping Joink Managed Services and client strategy through advisory relationships, transforming possibilities into reality.

Responsibilities

• IT Support relating to issues with internal systems and network infrastructure; triage tickets, perform advanced troubleshooting, proactive maintenance, and proactive monitoring
• Apply OS patches and upgrades; complete project and ticket work as required by workload
• Support disaster recovery solutions
• Provide technical support for Microsoft technologies : Windows Server, Exchange, Office 365, SQL, etc.
• Technical support at the network level : WAN and LAN connectivity, routers, firewalls, security
• Implement and support basic remote access solutions : VPN and Terminal Services
• Monitor remote monitoring and management system alerts; respond through service tickets
• Administration and maintenance of the remote monitoring and management system
• Maintain system documentation in industry-specific platforms
• Communicate with customers as required : inform incident progress, notify of changes and outages
• PCI Compliance

Knowledge, Skills, And Abilities

Qualifications

Working Environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO Statement

Joink is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on grounds prohibited under federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability status, sexual orientation, gender identity, marital status, pregnancy, veteran status, citizenship or other protected status.

Note

This job description is not a comprehensive list of all activities, duties or responsibilities, which may change at any time with or without notice.

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