Audience Support Associate Job at Educational Media Foundation K-LOVE & Air1 Med

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Overview

Are you driven by compassion and the desire to make a meaningful impact in people’s lives? As a vital member of our Pastoral Care Team, you’ll be the heart and voice of our audience support channel, offering personalized care, a listening ear, and heartfelt prayer when needed. This role is more than a job—it’s a calling to serve others graciously, providing hope, encouragement, and connection to those who need it most.

Responsibilities

• Maintain a commitment to model our Care Team Values in every interaction with our ministry contacts and the rest of the Care Team.
• Practice the 5 Cs of service on every call where they are applicable.
• Answer audience support calls and complete prayer edits in the Pray4One system. Screen for appropriate support based on caller communication.
• Support additional channels, such as emails, chat, text, multi-language, generation-specific, etc. if necessary.
• Provide professional and personal experience demonstrating empathy and care about the caller’s struggles, needs, and concerns.
• When appropriate, transfer callers to pastors or other departments for additional support. This includes triaging, and appropriately transferring crisis calls.
• Meet and exceed minimum expectations for work production, quality, and availability for calls.
• Demonstrate competence in essential tasks, and in acquiring a higher-level understanding of the Care Team ethos.
• Proactively respond to inquiries; clearly and positively communicate solutions with exceptional follow through.
• Collaborate with other departments as appropriate.
• Assures a high level of accuracy when providing information about K-LOVE.
• Effectively collaborate and communicate with peers. Model and communicate best practices while maintaining your own spiritual, mental, physical, and relational health.
• Participate in additional training as necessary to keep skills current.
• Maintain a high degree of confidentiality with listener information and records.

Qualifications

Details

What we offer

Why work for Educational Media Foundation, K-LOVE / Air1

Educational Media Foundation EMF is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. EMF operates K-LOVE and Air1 with over 1,000 broadcast signals across all 50 states, streaming audio worldwide, and a growing family of media ministries including podcasts, books, films, concerts, and events. EMF employs nearly 500 team members between its offices in Nashville, TN, Rocklin, CA, and field locations around the country. View our mission, beliefs, and values.

As an Equal Opportunity Employer, EMF makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and equal opportunity regardless of protected class, characteristic or status. However, EMF is also a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences to have a meaningful relationship with Christ. Therefore, EMF reserves the right to hire only candidates who align with the Company’s Statement of Faith.

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