PATIENT SERVICE REP - HOPD Breast Surgery
PURPOSE OF POSITION
The primary purpose is to provide outpatient clerical support and work cooperatively with the remainder of the department structure.
QUALIFICATIONS
- High school graduate or GED
- Completion of all annual requirements including but not limited to OSHA, HIPAA, Safety, Employee Health service standards.
- Adheres to the hospital attendance policy.
- Basic computer skills are required.
RESPONSIBILITIES & EXPECTATIONS - colleague must be able to perform the essential functions of this position, with or without reasonable accommodation. These responsibilities include, but are not limited to :
Able to multitask, and to independently move from one area to another aiding where needed daily.Answer incoming telephone calls promptly in a professional and courteous manner.Perform daily functions of the check-in area which include but not limited to :
Prepares for patients’ arrival.Review insurance for referral and / or co-payment requirements.Collect payment on account balances owed by patient.Maintains daily census.Accepts and schedules all incoming consultations by phone.Demonstrates understanding of customer service.Greets patients and visitors in a prompt, courteous, and helpful manner.Establishes eye contact with customer.Communicates in professional and friendly manner.Acknowledges visitors and accurately responds to routine requests for information.Notifies nursing staff of apparent seriously ill patient on arrival and upon discharge.Checks patients in by completing the following tasks :
Verification of patient demographics (name, address, phone number) every 6 months.Verify and scan insurance cards at each visit.Verify and scan driver’s license or state ID.Complete infectious disease screening at each visit.Obtain necessary signatures (patient rights, consent to treat, patient data sheet).Provide visit estimates and obtain signature verifying information was received.Collects co-pays, payment on account (cash, check, credit card).Batches all payments, balances cash drawer daily.Check patients out and schedule follow up appointments at completion of appointment.Print and distribute daily schedules.Notify team members of cancelations.Review appointments for following day and make reminder calls to those patients that have imaging scheduled with provider appointment.Schedule / modify / cancel appointments.Maintain confidentiality of information obtained while performing duties.Miscellaneous duties :
Sorts and delivers departmental mail.Completes daily chart prep.Stocks area with paper, office supplies, appointment cards.Other duties as assigned specific to department needs.New Patient Specialists (NPS)Receive referrals by electronic transmission, fax, or by mail. Referrals received by fax or mail are indexed into the patient’s medical record.Acknowledge receipt to referring office.Records are reviewed for completeness : notes, path, labs, imaging, other pertinent information. Referring office contacted if additional records needed.New patient referrals are assigned to APRN for review.APRN orders appropriate testing and indicates the type of appointment needed. PSR / NPS locates available time on provider schedule.Contacts patient with instructions.NPS registers patients in systems.Completes referral in referral management tracking.SKILLS
Proficient computer skills to complete tasks as required.Must be organized, able to effectively prioritize tasks and exhibit appropriate time management skills.Must be detail oriented while focusing on safe practices and quality care.Demonstrates effective communication.Effective appropriate and professional interactions with colleagues / physicians, patients, and visitors.WORKING CONDITIONS :
Normally Monday through Friday as required by patient volume.Lunch breaks are coordinated with other staff members for adequate coverage.May be subject to occasional overtime before or after normal working hours.Subject to frequent interruptions and changes in priority of duties throughout the day.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or veteran status.
PHYSICAL REQUIREMENTS
PURPOSE : To identify specific functions job requirements and work environment factors that could affect job performance .
PHYSICAL DEMANDS
Never
Occasional
10-33%
Frequent
34-65%
Continuous
66% of the day
Remarks
Lifting
0-10 lbs
10-20 lbs
20-35 lbs
35-50 lbs
50-75 lbs
75-100 lbs
over 100 lbs
Forward
Reaching
Overhead
Reaching
Standing
Walking
Sitting
Climbing
Stairs / Ladder
Bending
Stooping
Pushing
Pulling
0-10 lbs
10-20 lbs
20-35 lbs
35-50 lbs
50-100 lbs
over 100 lbs
Grasping / repetitive
sustained
Fine motor
coordination
Vision : Near / Far
Hearing : ordinary
converstation / other
HAZARDOUS EXPOSURE CATEGORY – Category III
IMPORTANT NOTICE
This job description is intended to describe the general nature of the work performed. It does not contain a comprehensive inventory of all job duties, responsibilities, and qualifications. Employees will be required to perform any other job-related duties as requested by management. Aultman reserves the right to revise this job description. Employment with Aultman is at-will, meaning both Aultman and employees have the right to end the employment relationship at any time and for any reason. The at-will nature of this employment cannot be altered by and verbal statement or alleged verbal agreement. It may only be changed by a legally binding written contract covering employment status. Aultman will reasonably accommodate employees or applicants with disabilities, as defined by the Americans with Disabilities Act, who are otherwise qualified to safely perform the essential functions of the job, with or without accommodation, unless such accommodation would constitute an undue hardship on Aultman or poses a direct threat to the health and safety of the individual or others that cannot be sufficiently mitigated by reasonable accommodation. Any applicant or employee who requires an accommodation to perform the essential functions of his or her job or to enjoy equal benefits and privileges of employment should notify the Human Resource Department and request such an accommodation.
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