Customer Service Rep I - PHC

Job Title

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product / service needs, as well as supporting compliance to physician direction.

Job Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records