Product and Customer Support ManagerVirtualVocations • Akron, Ohio, United States
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Product and Customer Support Manager
VirtualVocations • Akron, Ohio, United States
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A company is looking for a Manager of Product & Customer Support to lead and grow their Support team in a dynamic SaaS environment.
Key Responsibilities
Manage and coach a Support team, driving performance and development
Act as a hands-on IC by handling tickets and managing escalations
Lead the implementation of support tools and improve support operations
Required Qualifications
4+ years in SaaS Support or Customer Experience, with at least 2 years managing ICs
High technical acumen, with experience in coding and mobile platforms
Experience optimizing support tooling such as Zendesk or DevRev
Proven ability to build scalable processes and automate workflows
Experience in privacy, security, or compliance SaaS support is a plus
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Manager Customer Support • Akron, Ohio, United States
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