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Technical Support Representative
Technical Support RepresentativeSmarty • Orem, UT, US
Technical Support Representative

Technical Support Representative

Smarty • Orem, UT, US
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Overview

Are you the kind of person who loves solving puzzles, helping others understand complex tech, and making a real impact every day? If so, we might just have your next adventure. At our company, we take our work seriously but not ourselves. We're an independent and bootstrapped tech company based in Orem, Utah, growing fast and having fun along the way. We've been recognized by the Salt Lake Tribune as a Top Workplace four years running, thanks to a culture that values our people just as much as our products.

We're looking for a Technical Support Representative who's equal parts curious, capable, and kind. You'll partner with our customers (many of whom are technical pros themselves) to troubleshoot issues, clarify complex processes, and make sure they walk away thinking, "Wow, that was easy." Think of yourself as the Samwise Gamgee of support : you may not carry the ring, but you make sure the heroes of the story get to Mordor safely.

What You'll Do

  • Provide thoughtful, efficient technical support to our customers
  • Troubleshoot, diagnose, and resolve a variety of product and configuration questions
  • Learn and apply knowledge of our API-based products
  • Use your understanding of JavaScript (ECMAScript) to guide customers through technical details
  • Communicate clearly and professionally in writing, conversation, and the occasional presentation
  • Collaborate with your teammates to share insights and continuously improve how we work

What We're Looking For

  • Bachelor's or Associate's degree in IT or a related field, or equivalent experience
  • Some experience with coding languages, especially JavaScript (ECMAScript)
  • The ability to learn new technical concepts quickly
  • Strong communication skills with a customer-first mindset
  • A proactive problem-solver who enjoys learning and growing with the company

    • What You'll Get

  • Competitive compensation (DOE)
  • 100% paid health, dental, and basic life insurance premiums (including family coverage)
  • Long-Term Disability insurance
  • Generous PTO that increases with tenure
  • 401(k) with company matching
  • Ongoing training for professional and career development
  • Adjustable standing desk
  • Great workplace environment and the tools to succeed
  • Drinks, snacks, and team-building lunches and activities
  • In-office chiropractic services
  • Company retreats and trips to fun destinations

    • Your schedule would be Monday through Friday, 8 hours between 7 a.m. and 5 p.m. (either 7–3 or 9–5).

    If you're ready to join a team that's serious about doing great work and having a laugh or two while we do it, click to fill out our quick 3-minute application. Apply now and let's start your next chapter. Cue the heroic soundtrack.

    We are an Equal Opportunity Employer and we require all candidates (that receive and accept employment offers) to complete a background check. All of your information will be kept confidential according to EEO guidelines.

    Job details

    Location : Draper, UT

    Estimated salary : $40,000.00-$44,000.00

    Employment type : Part-time

    Industry : Information Technology / Software Development

    Experience level : Entry level

    Referrals increase your chances of interviewing at Smarty by 2x

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    Technical Support Representative • Orem, UT, US