HOTEL ASSISTANT HOUSEKEEPER

Housekeeping Supervisor

Assists in supervising hotel housekeeping personnel, cleans and inspects hotel guestrooms, bathrooms, corridors, lobbies and completes laundry by performing the following duties.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Cleans hotel guestrooms, bathrooms, corridors, lobbies and laundry as needed or assigned.
• Assigns work to housekeeping personnel when the Executive Housekeeper is absent.
• Assists in training / developing personnel in housekeeping duties, safety and KHC policies / procedures.
• Communicates regularly with Front Desk on status of room inventory and updates front desk system as necessary or allowed.
• Ensures guest satisfaction through quick attention to questions, concerns or problems.
• Communicates needs for room supplies, furniture / room renovation or replacements, room maintenance.
• Examines carpets, drapes and furniture for stains, damage, or wear. Assists in the planning of carpet shampooing, turning of mattresses and spring / fall extensive cleaning.
• Checks and counts hotel linens and supplies.
• Record inspection results and notifies cleaning personnel of inadequacies.
• Assists Executive Housekeeper in the proper storage and security of all housekeeping room keys.
• Assists with guest lost and found items.

Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines / standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

Indirectly supervises 1-30 employees when the Executive Housekeeper is not present. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assisting in : interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle, grasp or type; and stoop, kneel, crouch, bend or twist. The employee frequently is required to reach with hands and arms; talk or hear; smell; and to push, pull or lift over 10 pounds. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.