Google Workspace Customer Engineer (Remote in US)

Overview

Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. We're problem solvers and industry experts who work alongside our clients to help them achieve their mission.

We don't solve problems for our clients. We solve problems with them. We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We learn about who clients are, how they work, and what they're striving for so we can feel their problems as our own. Partnering with clients means their desired outcomes are always top of mind, with challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations. Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX.

We're Resultant. Clients partner with us to see a difference. People join us to make one.

The Opportunity

Are you a Google Workspace technical guru with a passion for solving business challenges and a talent for sales? We are seeking a highly motivated and experienced Google Workspace Customer Engineer to join our growing team. This is a critical, client-facing role that requires a unique blend of deep technical expertise, strategic thinking, and commercial acumen. You will be the primary technical voice throughout the customer lifecycle, from initial sales discussions and solution design to long-term account growth and user enablement. This role is approximately 50% focused on pre-sales for new business, 25% on strategic account management and growth, and 25% on customer training and enablement.

Key Responsibilities

• Pre-Sales Engineering & New Business Development (approximately 50%)
• Partner with Account Executives as the lead technical resource in a pre-sales capacity for prospective clients.
• Lead technical discovery calls to understand customer pain points, requirements, and business objectives.
• Architect and present custom, value-driven solutions leveraging the Google Workspace portfolio (including security, voice, and third-party integrations).
• Deliver compelling and tailored product demonstrations that resonate with both technical and executive audiences.
• Scope complex professional services engagements, including migrations, implementations, and change management programs, and create detailed Statements of Work (SOWs).
• Confidently address technical objections, security concerns, and competitive differentiation to close enterprise-level resale and services deals.
• Respond to technical sections of RFIs / RFPs.
• Existing Client Retention & Growth (approximately 25%)
• Serve as the primary technical trusted advisor for a portfolio of key enterprise accounts.
• In partnership with the Account Manager, build and maintain strong, long-term relationships with IT leadership and key stakeholders.
• In partnership with the Account Manager, conduct regular technical advisory and strategic business reviews to ensure customers are maximizing their investment.
• Proactively identify and develop upsell and cross-sell opportunities for license upgrades (e.g., Enterprise Plus), add-on products (e.g., Google Voice, AppSheet, ChromeOS), and new service engagements.
• Keep clients informed of the Google Workspace product roadmap and new feature releases relevant to their business.
• Customer Training & Enablement (approximately 25%)
• Design and deliver engaging and effective training sessions for both technical administrators and end-users.
• Develop scalable enablement resources, including best practice guides, webinars, and technical documentation to drive product adoption.
• Act as a change management champion, helping customers navigate the transition to Google Workspace and foster a collaborative culture.
• Provide post-deployment support and guidance to ensure long-term customer satisfaction and retention.

Qualifications

Required :

Preferred :

Additional Information

Equality : All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status. Equal Opportunity Employer.

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