Enterprise Customer Success Manager

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities

Own the customer's renewal, usage, and adoption of product features

Identify and execute account expansions, feature upsells, and cross-sales

Deliver training sessions and monitor client usage to improve product adoption

Required Qualifications

2+ years of Customer Success experience in a SaaS or software company

Ability to manage a large portfolio of clients with strong task and time management skills

Experience in upselling and expanding a book of business

Results-driven mentality with a focus on speed and action

Knowledge of Salesforce is a plus