Information Technology Technician - Department of Public Works (Open & Promotion

Overview

The Department of Public Works is looking for a highly motivated Information Technology (IT) Technician. Under general supervision, the IT Technician will be responsible for supporting the IT staff with general desktop support and access control systems support. General duties include imaging PCs, installing software and hardware, documenting procedures, keeping accurate records, providing advice to users of application software, and training users to make appropriate and safe usage of the IT infrastructure. The IT technician will also be responsible for providing superior customer service in working with both internal users and other departments in maintaining records in the card key management software.

The Department

The Department of Public Works is unique by being one of the few departments in San Mateo County to have its own internal, full-service IT unit, Business Systems Section. BSS is a small group of dedicated IT staff who are responsible for a wide range of roles in Information Technology : from handling core IT functions to providing GIS support to handling access control.

Working in BSS, staff have the opportunity to learn and work with many different aspects of technology including desktop support, enterprise application support, design / implement / maintain server, and network infrastructure, creating GIS maps and spatial applications, internet / intranet web design and support, databases, and even some programming opportunities.

Ideal candidate

• Has strong desktop support, troubleshooting and “break-fix” skills; familiarity using helpdesk ticketing systems (Samanage, JIRA, ServiceNow, etc.) and knowledge bases (Confluence)
• Has working knowledge of enterprise software platforms (Microsoft O365) and directory services (Active Directory)
• Has thorough knowledge of computer software and hardware and a variety of internet applications, networking, and operating systems (Windows); ability to image Windows workstations using imaging tools (Windows ISO, Clonezilla) and / or deployment platforms (SCCM, MDT) to deploy and maintain computers and laptops.
• Has familiarity with public sector procurement; experience purchasing software licenses, technology equipment and supplies.
• Has great troubleshooting skills, attention to detail, and have the ability and interest to quickly master new technology.
• Has the ability and interest to quickly master new computer applications.
• Is a problem solver with strong interpersonal, verbal, and written communication skills to effectively communicate with diverse groups.
• Is able to maintain confidentiality with sensitive customer and internal information.
• Has the ability to work well and independently in a multi-disciplinary, fast paced environment.

Expected position hours : 8 : 00 A.M. to 5 : 00 P.M, Monday through Friday. Time subject to change based on organizational need. Occasional on-call duties may be required. This position will be fully on-site at 555 County Center, Redwood City, CA 94063.

Duties

User Support

Desktop Support

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying.

A typical way to qualify is :

Knowledge of :

For the Desktop support area

Skill / Ability to :

Physical Requirements :

Note : Individuals who do not meet these physical requirements due to disability will be reviewed on a case-by-case basis.

Open & Promotional. Anyone may apply . Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help / limited term position prior to the final filing date will receive five points added to their final passing score on this examination. The examination process will consist of an application screening based on the candidates' application and responses to the supplemental questions (weight : pass / fail). Candidates who pass the application screening may be invited to a panel interview (weight : 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . Applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT : Applications for this position will only be accepted online. If you are currently on the County's website, you may click the Apply button. If you are not on the County's website, please go to jobs.smcgov.org to apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

Tentative Recruitment Schedule

Final Filing Date : Wednesday, October 22, 2025

Application Screening : Thursday, October 23, 2025

Panel Interviews : Friday, October 31, 2025

About the County

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer. We seek to hire, support, and retain employees who reflect our diverse community.

Analyst : Sarah Huynh ) (Information Technology Technician - V230)

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