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Revenue Cycle Supervisor
Revenue Cycle SupervisorSentido Health • Tomball, TX, US
Revenue Cycle Supervisor

Revenue Cycle Supervisor

Sentido Health • Tomball, TX, US
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Job Description

Job Description

Sentido Health is hiring a full-time, in-office, Revenue Cycle Supervisor in Tomball, TX! If you’re a natural leader who thrives on driving results, streamlining processes, and mentoring your team – this is your role. You’ll oversee billing, collections, and cash posting operations while helping shape the future of our revenue cycle department. We’re looking for someone with 3 to 5 years of DME experience, strong payer knowledge, and a passion for improving efficiency and outcomes. Ready to make an impact? Apply today and grow with us!

Why Sentido Health?

We value our employees and offer a competitive benefits package that includes :

  • 80 to 160 hours of PTO, based on tenure.
  • Quarterly bonuses based on company performance.
  • 401K Plan 100% matching at 4%, with a half match at 5%-6%
  • Comprehensive medical, dental, vision, life, accidental, and GAP insurance.
  • Free gym membership for full-time employees, or a stipend of $25 if the gym we provide membership with is not geographically available in your area.
  • Telehealth services.
  • Internal growth and developmental opportunities.

Salary Grade / Level / Family / Range

Full-Time, Exempt, Salary / $65,000 to $75,000 annually.

Reports to

VP of Operations

Summary

The Revenue Cycle Supervisor oversees daily operations within the team, ensuring accurate billing, timely collections, proper cash posting, and adherence to payer and compliance guidelines. This role focuses on leading staff to achieve key performance metrics, reducing aged A / R, and improving cash flow for the company.

Essential Functions

  • Supervise daily activities of billing, collections, and cash posting teams.
  • Establish workflows for claims submission, follow-up, denials management, and payment posting, and ensure staff compliance
  • Monitor productivity and quality metrics; provide coaching, training, and accountability for staff.
  • Schedule and conduct weekly team meetings to review performance, address barriers, and set improvement goals.
  • Ensure coverage for critical functions during staff absences or workload surges.
  • Create, maintain, and improve standard operating procedures (SOPs) for all revenue cycle functions.
  • Monitor claim rejections, denials, and underpayments; ensure timely correction and resubmission.
  • Collaborate with management to identify process gaps and implement improvements to increase efficiency.
  • Review bad debt and write-offs weekly; identify preventable causes and corrective action plans.
  • Generate and analyze key revenue cycle reports, including aging, DSO, collection rate, and denial trends.
  • Provide weekly performance updates to management, including root-cause analysis of underperformance areas.
  • Track and report on payer trends, compliance issues, and staff productivity.
  • Ensure all billing activities meet payer, Medicare, and Medicaid regulations for DME.
  • Verify that claims include proper documentation, modifiers, and authorization when applicable.
  • Partner with Quality Assurance and Compliance departments to address audit findings and training needs.
  • Monitor staff adherence to HIPAA and company confidentiality standards.
  • Work closely with Customer Service, Intake, and Order Processing teams to resolve upstream issues affecting billing.
  • Communicate cross-departmental concerns to management and assist in developing resolutions.
  • Support management in developing and implementing departmental KPIs and incentive programs.
  • Experience, Education, and Qualifications

  • Minimum 3–5 years of experience in DME revenue cycle operations (billing, collections, or cash posting).
  • Bachelor’s Degree preferred, or equivalent related experience in healthcare setting.
  • Prior supervisory or team lead experience required.
  • Strong understanding of Medicare, Medicaid, and commercial payer requirements.
  • Proficiency with DME billing systems
  • Excellent communication, analytical, and problem-solving skills.
  • Ability to train, motivate, and hold team members accountable for performance.
  • Knowledge of HIPAA, compliance, and audit procedures.
  • Performance Expectations

  • Meet or exceed established A / R aging, DSO, and cash collection targets.
  • Maintain error rates below department standards.
  • Ensure timely and accurate staff reporting and issue escalation.
  • Delivers daily / weekly / monthly performance summaries to management
  • Competencies

  • Strong interpersonal awareness and ability to address individual needs and concerns.
  • Self-motivated and able to work independently.
  • Excellent verbal and written communication skills.
  • Follows instructions accurately and effectively.
  • Professional and courteous phone and email communication.
  • Skilled in data gathering, reporting, and documentation.
  • Effectively manages priorities and pending tasks.
  • Maintains confidentiality and ensures HIPAA compliance.
  • Supervisory Responsibility

    Oversees the daily workflow of the team.

    Hires, trains, evaluates, and initiates disciplinary action for the supervised employees.

    Work Environment

    In-office : 27905 Commercial Park Rd., Suite #240, Tomball, TX 77375

    Physical Demands

    This role is in a professional office setting with moderate noise level. The position requires regular use of standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The work environment is fast-paced and may involve frequent interruptions, shifting priorities, and regular interaction with patients, families, referral sources, and clinical staff. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the role.

    The position is primarily sedentary and requires the ability to sit for extended periods of time while performing computer-based tasks and telephone communications. The role involved frequent use of hands and fingers to operate computer keyboard, mouse, and other office equipment. The employee must be able to effectively communicate verbally and in writing. Occasional standing, walking, reaching, and light lifting (up to 10 pounds) may be required.

    Position Type / Expected Hours of Work

    This is a full-time position. Days and hours of work are Monday through Friday, 8 : 00 AM to 5 PM. Some after-hours may be required.

    Travel

    Some may be required.

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    Statements

    Sentido Health participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. Sentido is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you require reasonable accommodation to apply for this position, participate in the interview process, or perform essential job functions, please contact Human Resources.

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    Supervisor Revenue Cycle • Tomball, TX, US

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