Coordinator, Sports Experiences

Coordinator

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. An official partner and / or service provider to over 150 iconic rights holders, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc., a premium sports and entertainment company.

The Role and What You'll Do :

The Coordinator is responsible for operational sales efforts related to the Company's various events and services. Primary responsibilities include daily communication with various housing clients, managing the event live process, handling multiple tasks and projects, anticipating event needs, discerning work priorities, and meeting deadlines with minimal supervision.

Guest service support and issue resolution via phone and email

Foster relationships with guests, hotels, transportation, other vendors, and services

Create event and hotel (CCG / Prepaid) builds in proprietary programs / systems

Support Sports Experiences team with preparation of event materials throughout the planning and execution of events

Support event logistics such as guest check-in, ID, badges, and other items for distribution

Assist in creating and distributing event-related communications to applicable recipients (e.g. guest and hotel communications during changes)

Work in conjunction with and communicate closely with other departments as it relates to major events :

Marketing assist with website support by providing relevant content; preparation of collateral materials; implement innovative ideas, and ensure accuracy of information

Marketing Identify potential customers to sell services through outbound calls, email blasts, and other tactics to cross-sell services

Compile and maintain event summary information such as tracking historic sales and hotel reporting

Support Accounting with billing, reconciliation, and collection process for event services

Assist in process development by analyzing current processes, then identifying and communicating opportunities to streamline procedures that directly impact productivity

Cultivate a working knowledge of all events / services to provide customer support; assist Customer Service with incoming sales calls

Other duties assigned by team or Sports Experiences leadership

You Have These :

Bachelor's degree in hospitality or a related field, or equivalent experience

Minimum of 2+ years in the sports, travel and / or hospitality industry

We'd Love If You Also Have These :

Exceptional interpersonal skills a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills

Continually striving for self-development and discovering better means of accomplishing both personal and professional goals

Collegiate sports and / or event operations

Travel & Hospitality

Travel :

Must be flexible with work and travel schedule. Ability to travel for work during holidays. This position may require a minimum of 25% travel.

How we work :

TKO is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams, we work from the office 4 days per week / in a remote capacity. We see immeasurable value internally and throughout the core of the businesses we support.

Don't meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.