Collections Specialist

A company is looking for a Collections Specialist in the remote Western New York area.

Key Responsibilities

Manage high volumes of incoming and outgoing communications to facilitate customer payments

Document all account activities, including verifications and demographic changes

Utilize skip tracing tools to contact customers and monitor accounts to mitigate losses

Required Qualifications

High School Diploma required

3 years of experience in Customer Call Center, Sales, Financial Industry, or related fields

Exceptional knowledge of relevant federal, state, and local collection laws

Proficient computer skills, including Zoom, Microsoft Word, and Excel

Must have a smartphone capable of downloading applications for remote work