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Customer Service Representative

Customer Service Representative

USA JobsAllentown, PA, US
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Customer Service Representative (Open)

Location : Allentown, PA - Snowdrift Rd - Management - East Region

In this role, Customer Service Representative is responsible for providing exceptional support to internal and external customers through effective communication, proactive problem resolution, and product expertise.

Customer Service Representative is responsible for processing incoming orders from multiple platforms, generating quotes, managing assigned accounts, and exceeding the expectations of customers while working in a team environment.

Airgas is Hiring for a Customer Service Representative in Allentown, PA!

At Airgas, we respect, honor and value diversity. We are invested in cultivating a dynamic and inclusive culture.

In particular you will :

  • Interact with customers in a professional, friendly, and courteous manner through all forms of communication
  • Complete daily responsibilities (orders, quotes, customer follow-up, etc.) in an accurate and timely manner. Manage all open items to completion.
  • Provide product recommendations, check pricing, and delivery status to customers
  • Demonstrate the ability to identify, analyze, and creatively solve customer concerns while creating opportunities to increase customer satisfaction
  • Research product information and application requests; provide necessary documentation as needed. Identify discontinued items and proactively offer alternatives.
  • Educate customers about terminology, features and benefits of products in order to improve customer knowledge and customer satisfaction.
  • Make a strong effort to develop appropriate solutions prior to engaging leadership on complex issues
  • Collaborate with the Sales teams and Operations to resolve customer needs and concerns
  • Research and resolve delivery issues
  • Share account knowledge with fellow team members to ensure customer needs are met
  • Maintain a positive, enthusiastic approach at all times
  • Provide backup coverage to other support teams as needed
  • Follow Airgas and department policies and procedures
  • Perform all other duties as assigned or requested

Are you a match?

High School Diploma required. Associate's or Bachelor's Degree preferred.

2 years customer service experience

Excellent communication and organizational skills

Ability to multitask and manage multiple priorities under time constraints

Motivated, proactive individual who can work both independently and within a team

Proficiency in computer skills, and other common office equipment and software.

Knowledge of Google docs, sheets, and Google meet.

Knowledge of safety, gas, and welding products

SAP knowledge preferred

Benefits

We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program.

Your differences enhance our performance

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience : At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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Customer Service Representative • Allentown, PA, US

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