Contents Production Manager
A great candidate for this role will have previous cleaning, mitigation / restoration industry experience supervising production crews and jobs, as well coordinating requirements for production, completing job files, and monitor jobs from start to finish.
COMPENSATION : $70-$80k plus bonus opportunities!
SERVPRO Beverly Hills is an industry leading water, mold, and large loss fire restoration company. We are one of a select few members of the SERVPRO Global Disaster Recovery Team Program, singling us out as one the largest producers of commercial damage restoration in the country and worldwide. Perks :
- Weekly pay and bonuses opportunities
- Company iPad, company phone, company credit card
- PTO, Sick Pay, Paid Holidays
- Medical, Vison, Dental, Life Insurance
- Working for the largest and best SERVPRO franchise!
Management of Production Team :
Recruit, hire, train, manage, provide feedback for Production Team membersAssign and coordinate jobs with crews.Train Production Team on SERVPRO Contents guidelines and quality standardsProvide regular performance feedback to Production Team and conduct annual performance evaluationsMonitor performance of production staff to ensure compliance with SERVPRO Contents standards and policiesPerform as Crew Chief on an interim basis as necessary to ensure job site documentation and progress on projectsMonitor staff compliance with all payroll and timekeeping requirements and that timecards are accurate, complete, and timely submitted to payroll departmentProject Management :
Respond immediately to all calls concerning commercial losses and all calls concerning residential losses within 24 hoursDevelop and review job scope to ensure accuracy and clarityCreate project cost estimates by adhering to established pricing schedules and review any alterations or deviations from pricing schedule with Operations Manager or General Manager.Identify production services, assign time, and materials necessary to develop accurate Contents job estimatesDocument, record and submit scope sheets, pictures, and supporting documents into the estimating databaseMonitor projects to ensure that project timelines and production costs are maintained at the agreed upon completion date and rates established for the projectManage scheduling of jobs, staff, resources, and crews to meet SERVPRO Contents production standards, guidelines, and deadlinesCustomer Service :
Resolve customer concerns and complaints; escalate these to the operations manager, general manager, or owner as neededMaintain a pipeline of new business and solicit business from existing and new customersAct as the Company's representative and manage the Company's relationships with customers, homeowners, commercial building owners, facility managers, property management companies, insurance agents, adjusters and consultantsQualifications :
3+ years experience in the Restoration Industry1+ year Supervisory / Management experience within the Restoration industry, Contents division preferablyKnowledge of commercial cleaning products, cleaning and restoration equipment, and office technology and proceduresKnowledge of industry safety and risk management best practices to minimize workplace injuries and damage to property and equipmentKnowledge of payroll and timekeeping practicesStrong leadership, management and supervision skillsAbility to effectively communicate with customers and COIs of diverse backgroundsSuperb customer service, administrative, and verbal and written communication skillsValid Drivers LicenseSERVPRO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
