Business Process Support Associate

Overview

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Business Process Support Associate- MMS Parata Specialty

Broad Scope & Purpose :

The Business Process Support Associate executes business process activities across the areas in collaboration with, and support of sales team. Key teams that this role will interact with include master data, supply chain, marketing, customer support, sales, and production. Additional support processes include, but are not limited to, SalesForce.com administration, daily allocations, data analytics, and monitoring customer performance indicators.

This role interacts with internal teams as well as potentially engaging with customers directly to ensure ease of doing business within MMS (Medical Management Solutions) Parata Specialty. This role is a key support role for the sales organization, supporting many administrative tasks needed to completion.

Key Responsibilities

Engage as the primary point of contact for our internal customers, collaborating across multiple teams to identify problem solving opportunities to enable our customers a simpler and more streamlined experience with MMS : clarify business related issues, resolutions, and support needs.

Providing troubleshooting assistance for customer orders, account statuses and relevant problems.

Providing data and guides to help the sales team.

Manage sales tracking tools and report on key customer metrics.

Liaise with account executives to develop customer strategies on RECODE and substation SKUs.

Review pending orders and specific customer requests to ensure excellent customer service and customer experience.

Provide sales support with contracting and administrative tasks associated with amendments, renewals, etc.

Support and Training on key tools (dashboards, Salesforce).

Suggest sales process improvements.

Experience and Education

BA / BS required (in lieu of a bachelor's degree, extensive (5+ years) experience in the applicable area.

Minimum 1 year of Commercial Operations, Sales experience, or other relevant teams, supporting sales is required.

Exceptional analytical, critical thinking and problem-solving skills with strong proficiency in Microsoft applications. This role must analyze each situation, determine root causes, and best paths to resolution.

Strong interpersonal and leadership abilities; established ability to develop relationships and effectively communicate across functional areas and various levels of management.

Candidates must be comfortable with ambiguity, problem solving and influencing without authority.

Individual contributors, responsible for managing their workload, supporting their internal teams, stakeholders, and customers to completion.

A proven record of strong communication and cross-functional collaboration skills.

Collaboration with numerous internal teams to track progress against sales support items.

Skills and Competencies

Demonstrated customer-centric focus Area partner, supporting the sales organization by partnering with different internal teams, to facilitate customer-related needs and assistance.

Examples of types of work include :

Improved Customer Experience Overall

Work to build SKU-level full cross files for substituted materials.

Work directly with Account Executives on distributor's orders.

Improved KEY IDN Experience by proactively working with customers

Review stock levels to help avoid backorders.

Joining weekly calls for IDN's and key sites to help review concerns.

Drive Revenue Gains

Analyze customer buying trends, understand RECODE analytics, and provide immediate responses to customers

Forecast Improvement

Collaborate with other BDX BU's to develop backorder polices and processes.

Work to identify trends in growth by product category during different times of the year.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and / or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Click on Apply if this sounds like you!

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization's investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https : / / bd.com / careers

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Required Skills

Optional Skills

Job Location

Primary Work Location : USA NC - Durham - Roche Drive

Additional Locations : USA CA - San Diego Bldg A&B

Work Shift

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$30.70 - $50.60 USD Hourly

Becton, Dickinson and Company is an Equal Opportunity / Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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