Distribution Manager 1

JOB TITLE :

Linen Distribution Manager

REPORTS TO :

Corporate Linen Distribution Manager

Regional Area Manager

SUPERVISES :

Linen Distribution Technicians

Delivery Drivers

PRIMARY JOB FUNCTION

The primary purpose of the Linen Distribution Manager position is to lead the utilization of linen in a health care facility. This includes supervising linen technicians responsible for the distribution and collection of linen, and ensuring customer needs are met through inventory analysis, quality control, and cost management.

DUTIES AND RESPONSIBILITIES

• In accordance with Crown Standard Operating Procedures (SOPs,) lead the day-to-day activities of the linen distribution department including :
• Onboarding, training, and coaching of employees;
• Ensuring staffing meets the needs of the customer;
• Seeking out opportunities to improve utilization of linen.
• Coordinating with plant, fleet, and service personnel to ensure high-quality products are served to the customer in an efficient manner.
• Act as the primary representative of Crown during customer interactions.
• Receive both positive and negative feedback regarding personnel, product quality, and service levels;
• Follow-up with customers with a resolution after a concern is documented;
• Propose new business opportunities to increase Crown's presence in the facility.
• Maintain accurate and appropriate inventory levels. Tools used for this function include :
• Internal inventory tracking software;
• Hand-counts of physical inventory levels;
• Routine audits of distribution points throughout the facility.
• Seek collaboration and / or assistance from senior managers at Crown when needed to resolve any issues.
• Must keep exceptional records regarding customer contacts, customer service issues, and details of resolution.

OTHER FUNCTIONS AND RESPONSIBILITIES

Q UALIFICATIONS

INTERPERSONAL SKILLS

The incumbent must consistently display a positive company outlook and an energetic style. Effectively managing a diverse team is essential to the success of the position.

The manager must be comfortable working directly with upper management and / or ownership on development of relationships with the customer. Additionally, they must be comfortable working with all levels of the healthcare organization.

DECISION MAKING ACCOUNTABILITY

This position decision-making influence includes, but is not limited to :

REQUIRED LICENSES / CERTIFICATIONS

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT