IT Endpoint Technician or Senior IT Endpoint Technician, Texas Institute for Electronics

Job Posting Title :

IT Endpoint Technician or Senior IT Endpoint Technician, Texas Institute for Electronics

Hiring Department :

Cockrell School of Engineering

Position Open To : All Applicants

Weekly Scheduled Hours :

40

FLSA Status :

To Be Determined at Offer

Earliest Start Date :

Ongoing

Position Duration : Expected to Continue

Location :

MONTOPOLIS RESEARCH CENTER

Job Details : General Notes

About Us

The Texas Institute for Electronics (TIE) is a University of Texas at Austin-supported semiconductor consortium of state and local government, preeminent defense electronics and semiconductor companies, national labs and nationally recognized academic institutions. Our mission is to develop and execute a state-of-the-art 3D Heterogenous Integration manufacturing technology roadmap, and to provide critical pilot manufacturing capabilities to address national security needs and catalyze domestic economic growth.

Join the Texas Institute for Electronics (TIE) and help us push the boundaries in critical semiconductor domains, including advanced packaging, with the aim of reestablishing U.S. prominence in semiconductor manufacturing.

With over $1 billion in funding from the US DoD and the state of Texas, we'reat the forefront of creating cutting-edge semiconductor manufacturing equipment and processes that will set the course for future advancements in semiconductor logic, memory, heterogeneous integration, chip cooling and more. Situated in the heart of Austin - named "America's Coolest City" by Expedia and "The Best Place to Live in the U.S." by U.S. News and World Report - the Texas Institute for Electronics embodies the city's innovative spirit.

UT Austin, recognized by Forbes as one of America's Best Large Employers , provides outstanding employee benefits and total rewards packages that include :

Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)

Voluntary Vision, Dental, Life, and Disability insurance options

Generous paid vacation, sick time, and holidays

Teachers Retirement System of Texas, a defined benefit retirement plan, with 8.25% employer matching funds

Additional Voluntary Retirement Programs : Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)

Flexible spending account options for medical and childcare expenses

Robust free training access through LinkedIn Learning plus professional conference opportunities

Tuition assistance

Expansive employee discount program including athletic tickets

Free access to UT Austin's libraries and museums with staff ID card

Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card

For more details, please see : Benefits | Human Resources and UT Austin Employee Experience | Human Resources

This position will be hired as an IT Endpoint Technician or Senior IT Endpoint Technician depending on the qualifications of the selected candidates.

Purpose

The IT Endpoint Technician / Senior IT Endpoint Technician will work to address employees' IT needs and keep computer systems operational.

Responsibilities

Provide support to users for support on workstations for issues related to hardware, software, and networking.

Diagnose and repair hardware and software issues with desktop and mobile devices, network equipment, and peripherals.

Provision, modify, and maintain users and groups in Active Directory and other various systems.

Address problems with computer systems used by manufacturing tools.

The endpoint technician will be given further projects, activities, duties or other responsibilities according to the growth of the TIE organization and its mission.

Required Qualifications

Knowledge of managing users, groups, and systems in Active Directory.

Experience with configuration and troubleshooting Microsoft Windows and Microsoft 365 applications.

Understanding of network devices and technologies.

Ability to wear a bunny suit and work in a cleanroom.

An associate's degree or high school diploma with a strong background in technical systems.

Excellent communication skills.

Significant Equivalent Experience may be substituted for certifications and education.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

CompTIA A+, Microsoft 365 Certified, or other relevant industry certifications.

2 years' experience in the semiconductor industry.

Unix or Linux OS experience.

Salary Range

$52,600 + depending on qualifications

Working Conditions

May work around standard office conditions

May work around chemicals

May work around electrical and mechanical hazards

Repetitive use of a keyboard at a workstation

Use of manual dexterity (ex : using a mouse)

Climbing of stairs

Climbing of ladders

Lifting and moving 35 pounds

Occasional work on systems in the manufacturing clean room.

Required Materials

Resume / CV

3 work references with their contact information; at least one reference should be from a supervisor

Letter of interest

Important for applicants who are NOT current university employees or contingent workers : You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers : As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

Employment Eligibility :

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion / transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility :

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks :

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer :

The University of Texas at Austin, as an equal opportunity / affirmative action employer ,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency :

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Employment Eligibility Verification :

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify :

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following :

• E-Verify Poster (English) [PDF]
• E-Verify Poster (Spanish) [PDF]
• Right To Work Poster (English) [PDF]
• Right To Work Poster (Spanish) [PDF]

Compliance :

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031 .

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.