Desktop Support Technician

Overview

Desktop Support Technician role at Tennessee Board of Regents (TBR) / Columbia State Community College in Columbia, TN. This position provides technical support for personal computers on all campus locations, including repair of hardware, software, and printers, and user assistance.

Responsibilities

• Provide desktop support for Windows-based systems, including troubleshooting hardware, software, and baseline network issues.
• Maintain Microsoft Office 365 applications, operating systems, and other business-critical software.
• Assist in setting up and maintaining user accounts, permissions, and profiles in Active Directory.
• Diagnose and resolve support issues using a service desk system.
• Travel to all campus locations to resolve technical issues, set up hardware, and perform routine maintenance.
• Ensure timely resolution of issues to minimize downtime and maintain business continuity.
• Diagnose and repair desktop, laptop, printer, and peripheral hardware.
• Collaborate with vendors to ensure adequate hardware / software inventory and timely replacement cycles.
• Document issues, resolutions, and changes in ticketing or service desk systems; communicate technical information effectively to non-technical users.
• Work closely with senior IT staff to escalate complex issues and participate in system upgrades or migrations; assist with training users on basic software and system operations as needed.

Education, Training And Experience

OR Bachelor's degree in information technology, computer science, or related field with the same certifications as above.

Knowledge, Skills, Abilities

Additional Requirements

Hiring Salary Range

$51,530 - $61,830

Travel Note

This position requires travel to all campus locations to provide hands-on technical assistance.

About Columbia State Community College

As Tennessee's first community college (established in 1966), Columbia State is committed to increasing access and enhancing diversity at all five of our campuses. Columbia State is a member of the Tennessee Board of Regents and is known for excellence in and outside the classroom.

Columbia State offers a comprehensive benefits package, including but not limited to :

Columbia State Community College is an equal opportunity employer. It does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, disability, age, veteran status, genetic information, or any other class protected by law. Inquiries regarding nondiscrimination policies should be directed to the Executive Director of Human Resources at humanresources@columbiastate.edu, 1665 Hampshire Pike, Columbia, TN 38401, 931-540-2501.

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