Member Services Associate

FHLB Dallas Banking Position

Support the Federal Home Loan Bank (FHLB) members by conveying extensive and thorough knowledge of Bank products, financial markets and essential Bank platforms (Advances.Net, Cibar, SecureConnect, Cappy, CopeStar and the CIP / EDP Project System). Reinforces and represents the FHLB value proposition by presenting the Bank's products and services in a manner that increases the inherent business value of its Members. Ensures Member needs, transactions, and requests for information are fully met and all service requirements are delivered to the highest standards of excellence, accuracy and integrity.

Primary Responsibilities :

• Assists all Members by performing the execution of transactions in accordance with proper analysis and application of established procedures, policies, and regulations. This includes processing transactions such as initiating advances, auctions, capital stock trades, originating domestic and foreign wires, letters of credit and associated confirmations, term deposits and the regeneration of wire transfer PINs.
• Responsible for ensuring compliance with department internal controls and procedures, the Bank policies, and Federal Housing Finance Agency regulations.
• Responsible for supporting the Community Investment Cash Advance Programs (CICA). This includes assisting Members in gathering the proper documents and completing applications, reviewing the documents and applications, entering commitments for community investment and economic development advances and funding commitments once all prerequisite steps have occurred.
• Provide Members with education, customer service and problem solving for all aspects of membership with the Bank, including : advances, auctions, capital stock, collateral, commitments, demand deposit accounts, domestic and foreign wires, letters of credit, letter of credit confirmations, pledges, term deposits, securities safekeeping, wire transfer PINs, and use of the external member portal SecureConnect.
• Manages the flow of documentation and related communication in and out of the Bank by being the Member's main point of contact with the Bank through phone and email. This includes assisting Members in obtaining reports, resolving collateral shortages or demand deposit account overdrafts.
• Assists with writing and troubleshooting new and existing SQL queries and SSRS reports.
• Assists in the testing of systems and applications used by the Bank and Member Services to deliver products and services to its Members. This includes preparing and carrying out test script steps in development, quality assurance, and production environments.
• Attends departmental and Bank cross-training to enhance staff and personal skill building. Fulfills additional department requirements such as calling campaigns and conference attendance from time-to-time.

Job Requirements :

FHLB Dallas Offers a Professional, Inclusive Culture

FHL Bank Dallas employees are committed to and exemplify the following principles :

FHLB Dallas provides equal employment opportunity to all individuals without regard to race, religion, color, sex, age, marital status, ancestry, veteran status, disability, or national origin. FHLB Dallas will consider for employment all persons on an individual basis consistent with job-related criteria without regard to visible and non-visible disabilities. Equal opportunity applies to all employment practices, including recruitment, screening, hiring, compensation and training, as well as other conditions and privileges of employment.