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Guest Service Agent - Embassy Suites by Hilton San Diego La Jolla

Guest Service Agent - Embassy Suites by Hilton San Diego La Jolla

HiltonSan Diego, CA, US
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Guest Service Agent

Embassy Suites by Hilton San Diego La Jolla is currently seeking an enthusiastic Guest Service Agent that will provide support by greeting, registering, and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Located across Westfield UTC Mall and one mile from the UTC Trolley Station is where you will find the Embassy Suites by Hilton San Diego La Jolla where our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program. In addition, the property offers free meals during shifts. We know that you'll love being a part of the Hilton team that was ranked #1 on Great Places to Work and on Fortune's World's Best Workplaces list!

The ideal candidate for this role will possess :

  • The ability to work a flexible schedule that includes nights, weekends and holidays.
  • Requires the ability to communicate effectively with guests in English.
  • The ability to bend, stoop, walk, and lift / push / pull up to 20 lbs. (with or without accommodation).
  • The ability to work a full shift (8 hours) walking / standing.
  • At least 6-month Customer Service and hotel front desk experience.

Shift Pattern : Full-Time

Hourly Pay : $21-$22 per hour (Based on Experience)

What will I be doing?

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and / or has a bell person accompany him / her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

    • What are we looking for?

    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :

  • Hospitality
  • Integrity
  • Leadership
  • Teamwork
  • Ownership
  • Now

    • In addition, we look for the demonstration of the following key attributes :

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

    • What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

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    Guest Service Agent • San Diego, CA, US