Senior Manager IT - CRM Systems (Remote)

Overview

This is a remote role that may only be hired in the following location(s) : AZ, NC, NJ or TX.

We seek an experienced Information Technology manager to join our software development team focused on managing CRM systems. The teammate will manage an associate team to ensure effective delivery of service and project results. Oversee the design, implementation, and support of systems and applications. Partner with peers, senior management, business units, and associate teams to align projects or tasks with wider organizational goals.

Responsibilities

Provide people leadership in delivering software solutions that meet user needs with respect to functionality, performance, scalability, and reliability.

Provide leadership for medium to large sized projects and maintenance on our CRM technology systems that interact with up and downstream systems.

Drive department best practices, guidelines implementation and adhering to standards

Mentor, motivate and lead the team for success.

Deep love of building elegant, maintainable, well-documented, secure code

Abstracting and refactoring should be a passion, not a chore.

Drive to learn new things and go above and beyond the call of duty.

Always working to improve yourself and constructively support the team around you.

Manage critical vendor relationships and activities.

Serve has point of contact for all related technology efforts.

Qualifications

Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering

Preferred Qualifications :

Must have demonstrated technical leadership experience for complex projects

Ability to influence the architecture and design

Outstanding Communication and presentation skills

Experience with Salesforce technologies

Experience with TDD and CICD delivery

Experience in implementing with COTS and SaaS solutions

Experience with on prem distributed systems as well as Cloud technologies

Experience with enterprise integration services / solutions

Experience with regulatory guidelines (FFIEC, FDIC, etc) governing the financial industry

Experience building and maintaining large software platforms, client and employee enablement initiatives

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https : / / jobs.firstcitizens.com / benefits.

Company Description :

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money … and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.

First Citizens Bank. Forever First®. Member FDIC.

Equal Opportunity / Affirmative Action Employer / Minority / Female / Disability / Veteran

If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.