PATIENT CARE TECHNICIAN / MEDICAL ASSISTANT

PATIENT CARE TECHNICIAN / MEDICAL ASSISTANT

PATIENT CARE TECHNICIAN

Patient Care Technician / Medical Assistant

Washington County, located in West Bend, Wisconsin has an excellent opportunity for a full- time Patient Care Technician / Medical Assistant in the Behavioral Health Division on the Outpatient Behavioral Health Team. Under the general direction of the Outpatient Services Supervisor, this position participates as a full member of patients' care team.

Washington County is recognized for our commitment to providing quality services to the citizens of our community. Our team members embrace the challenge of meeting goals and expectations. Every day we work to creatively solve problems, innovate and collaborate as a team to meet customer needs and deliver solutions.

Our Mission : We create an environment for residents and businesses to enjoy our authentic quality of life through a well governed and administered county dedicated to safe and secure communities; economic growth and vitality; effective mobility and reliable infrastructure; and access to basic needs.

Our Vision : Washington County strives to cultivate its rich heritage, vibrant economy and attractive communities through the distinct values that define us.

Our Values : Respect, Optimism, Integrity, Innovation, Compassion, and Collaboration.

Washington County offers a comprehensive benefits package which includes : Health, Dental, and Life Insurance; Short and Long Term Disability; Medical and Dependent Flexible Spending Accounts; Wisconsin Retirement System and Wisconsin Deferred Compensation (IRS 457); Holidays and Paid Time Off (PTO); tuition and fitness center reimbursement.

Washington County is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities

Duties / Responsibilities :

The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• Completes client screens in the electronic medical record
• Obtain and / or update registration information and referrals or authorization as necessary.
• Acts as a liaison between the patient and clinic staff.
• Administers appropriate medications and injections, as necessary.
• Collects urine and oral fluid samples for testing; documenting rapid results, and collaborating with the laboratory for definitive testing
• Obtains and communicates lab results and additional health information from various sources to medical staff.
• Contacts insurance companies to obtain prior authorization forms.
• Performs other duties as assigned, including responding to an emergency event.

Essential Knowledge and Abilities :

Ability to maintain a calm attitude and to interact tactfully and effectively with patients. Ability to understand and carry out oral and written instructions. Requires compassion, empathy, and an understanding of patient care and mental health and substance use population needs. Ability to function effectively as a team member. Must be able to safely perform the essential job functions with or without reasonable accommodation. Able to fulfill physical demands of job, sensory demands (seeing and hearing), and cognitive demands (concentration, conceptualization, memorization).

Training and Experience :

High School Graduate. Certification as a Medical Assistant is preferred. Strongly prefer experience with Mental Health and Substance Use. Excellent communication (written and verbal) and interpersonal skills; ability to develop rapport and maintain positive professional relationships with a variety of patients, staff and physicians.

Position : 200487

Posting Start : 08 / 04 / 2025

Posting End : 12 / 31 / 9999

HOURLY RATE RANGE : $21.00-$27.91