Techbar / Desktop support Tech

Essential Skills & Experience

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Proven experience providing in-person technical support in a customer-focused environment.

Excellent communication skills, with the ability to explain technical issues in simple terms.

Strong knowledge of Microsoft Windows environments within an enterprise domain setting.

Hands-on experience with Active Directory, SCCM / SMS, Group Policy, and remote-control methods.

Proficiency in supporting Windows, Microsoft Office 365, and desktop / laptop hardware.

Experience supporting Microsoft Office applications, especially Outlook and Teams.

Familiarity with cloud-based storage solutions such as OneDrive and Box.

Awareness of antivirus software management in enterprise environments.

Understanding of asset management processes and procedures.

Desirable Skills

Experience supporting Apple Mac OS and iOS devices.

Mobile device setup and deployment experience.

Knowledge and experience of ServiceNow ITSM platform.