Technical Support Professional-Enterprise Video Job at Honeywell in Louisville

Overview Technical Support Professional-Enterprise Video at Honeywell. You will provide expert technical support to our customers, resolving complex issues and ensuring satisfaction. You will report to the Sr. Technical Support Supervisor and work out of the Louisville, Kentucky location on a Hybrid schedule. For the first 90 days, new hires must be prepared to work 100% onsite Monday–Friday.

Responsibilities Advanced Problem Solver : a professional capable of navigating intricate issues and delivering effective resolutions

Provide expert technical support to customers, resolving complex technical issues

Serve as a subject matter expert in relevant technologies and products

Collaborate with cross-functional teams to develop and implement technical support strategies

Lead and mentor junior technical support professionals, providing guidance and support

Stay updated with industry trends and advancements, and provide recommendations for improvement

Contribute to the development and improvement of technical support processes and tools

Establish and maintain strong relationships with key stakeholders, including customers and internal teams

Participate in customer meetings and provide technical expertise and guidance

Product Entry into Service process to verify readiness of launch

Test product before going to market (Beta Testing)

Work with Tech Publication to confirm marketing publications are correct and align with offering

Create self-service content (knowledge articles, how-to videos) for Level 1 support questions

Qualifications YOU MUST HAVE

3+ years of proven experience in technical support or a similar role

Expertise in relevant technologies and products

Strong problem-solving and analytical abilities

Excellent communication and interpersonal skills

Ability to effectively manage and prioritize multiple projects and tasks

Experience in mentoring and leading a team

Strong customer focus and commitment to customer satisfaction

We Value Bachelor\'s degree from an accredited college or university

Expert technical knowledge and subject matter expertise

Previous Video Recorder | NVR | VMS or CCTV Experience

Microsoft Server and Windows OS (7, 10, 11) experience at a high level

Group Policy management, work groups and domain knowledge

Virtual machine management

API integration experience

MS SQL Server experience

Strong networking skills

Active Directory

Networking Protocols

IIS and SSL experience

Working within network firewalls and port management

• .NET application

Installing and uninstalling software and troubleshooting failures

Web and mobile app experience

Low voltage wiring

Strong leadership and mentoring skills

Ability to drive innovation and continuous improvement

Results-oriented approach and ability to meet business objectives

Excellent problem-solving and decision-making abilities

Strong business acumen

Ability to build and maintain strong relationships

Benefits Benefits Of Working For Honeywell

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information : https : / / benefits.honeywell.com /

Job Posting Details The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date : September 23, 2025.

About Honeywell Honeywell International Inc. (Nasdaq : HON) invents and commercializes technologies that address some of the world’s most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world. Learn more about Honeywell : https : / / www.honeywell.com / us / en

Seniority level Mid-Senior level

Employment type Full-time

Job function Information Technology

Industries Appliances, Electrical, and Electronics Manufacturing

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