Job Description
Job Description
Guest Relations Representative
Part-Time / Evening, Weekends, and Holiday availability required
Venue locations :
General Responsibilities :
The United Center are looking for Part-Time employees in our Guest Relations department for all United Center Events. Guest Relations team members are ambassadors to both the guests and fellow team members. Our Guest Relations philosophy is to ensure our guests have a winning experience at the United Center. It is the responsibility of the Guest Relations team to commit to going the extra mile for every person entering the United Center.
Demonstrated Skills :
Strong communication skills, both verbal and writtenHighly motivated and enthusiastic with strong interpersonal skillsMust be a positive and outgoing individual who is able to work well both individually as well as part of a teamIdeal candidate exhibits strong problem-solving skills and professional judgementMust be able to fully perform the essential functions of the jobSpecific Duties :
Promote a family atmosphere, guest enjoyment and safety to ensure game day satisfactionProvide immediate service and comprehensive issue resolution to every guestOperate as a steward of Guest Relations policies and to uphold United Center regulations, ethics, and directivesAssist guests with disabilities ensuring all needs are metCommunicate to the command center or management regarding any issuesPartner with various departments including concessions, parking, security, retail, and housekeeping to make certain that all issues are addressed and resolved in a timely matterPerform other duties as assignedQualifications :
Must be 21 years of age or olderHigh school diplomaAbility to work evening, weekend, and holidaysExcellent speaking voiceMust have previous customer service experienceAvailable for at least 85% of the events at United Center.Additional Information :
Starting Pay Rate = $19.50 per hourThe position requires ability to stand for 3 quarters (¾) of shift. The use of hands, stooping, kneeling, or reaching with hands may be required during shift. There may be lifting up to 10 pounds. Vision requirements : color and the ability to focus. Team members are expected to fully perform the essential functions of the job.The individual is required to walk up and down several stairs throughout the duration of the event. The individual may be required to work near moving mechanical parts, work in high, precarious places or work in outdoor weather conditions.The physical demands described here are representative of those which must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.