Director of Customer Success

A company is looking for a Director of Customer Success & Implementation to lead and scale their Customer Success & Implementation organization.

Key Responsibilities

Design and grow the Customer Success & Implementation organization, establishing efficient structures and processes

Oversee solution design and onboarding for new partners, ensuring seamless integrations and timely execution

Implement feedback mechanisms to improve partner experience and drive continuous improvement across the organization

Required Qualifications

10+ years of experience in Customer Success, Solutions Engineering, Professional Services, or Technical Implementation, with at least 5 years in leadership roles

Proven success in scaling global, multi-disciplinary technical organizations

Deep understanding of complex B2B or SaaS environments, ideally in fintech or payments

Experience managing large, distributed teams and developing high-performing talent

Ability to design scalable, data-driven frameworks for consistent execution and measurable results