Store Manager, Buffalo Grove - Dog Grooming ($24 to $26 per hour)

Store Manager Full Time

Total Average Compensation : $24$26 / hour Schedule : 3540 hours / week | Closed Sundays Location : Buffalo Grove, Illinois

Who We Are

Scenthound isn't your typical dog grooming shopwe're transforming the grooming industry with a focus on total dog wellness, not just haircuts. Our innovative membership-based model ensures dogs receive consistent, routine care to stay clean and healthy.

At Scenthound, we're more than just dog loverswe're a mission-driven team committed to removing barriers so people can connect more deeply with their dogs. We prioritize a collaborative culture built around safety, growth, and heart.

Our North Star

We remove barriers so people can love and connect with their dogs every day.

Our Core Values

Dog First We speak dog.

One Pack We support each other.

Bring Love We love what we do.

Seek Growth We invest in ourselves and each other.

Make a Difference We are the change.

About the Role

As a Store Manager, you'll play a critical role in delivering high-quality grooming services to our pet friends. You'll ensure dogs receive exceptional care while helping other team members complete their grooming services and also learn from you in a positive, professional environment.

If you're passionate about grooming, eager to help others, and excited about growth opportunities, this role is for you.

What You'll Do

The Store Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service. This position requires :

• Management experience Be a Mentor & a Coach
• Customer Service Experience (Retail and Restaurant)
• Membership-based business Experience (Orange Theory, Stretch Zone, etc)
• Sales Experience especially in Membership Sales; Up Sell and Cross Sell
• Train, coach, and mentor new and existing groomers, as required
• Support a clean, safe, and efficient work environment
• Maintain a positive, team-oriented atmosphere that fosters learning and open communication
• Monitor workflow, help where needed, ensure smooth daily operations, make improvement recommendations where needed
• Uphold all sanitation and safety standards to protect dogs and team members

What We're Looking For

We are searching for a Rockstar Manager who leads with integrity, honesty, and compassion. A successful GM is an independent problem solver, adaptable, detail-oriented, and a compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with emphasis on critical KPI's : Schedule Adherence, Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

The person needs to be passionate about building a business. They need to be someone who is looking to grow into a GM of Operations overseeing multiple stores as we grow our business in the next 2 years and move to a salaried position.

What You Will Be Doing

Drive membership sales in-store and on the phone through health and wellness education.

Identify customer issues and drive up-sell of products and add-on services during visit.

Maintain a knowledgeable team that prioritizes dog wellness and safety.

Own responsibility for staff scheduling, on-time report to work, and schedule planning.

Provide leadership, guidance, and mentorship for the Scenter employees.

Drive employee development through leadership, training, and performance reviews.

Uphold quality standards through hands-on participation, employee audits, and training.

Promptly and accurately communicate information from upper management to your team.

Identify when / where help is needed and provide assistance to keep staff on schedule.

Create an environment conducive to teamwork, open communication, and Scenthound values.

Manage client expectations; Resolve customer concerns.

Ensure the safety of dogs and team members at all times.

Adhere to Scenthound sanitary and cleaning practices.

Benefits & Perks

Ready to Join the Pack?

If you're a confident leader with a heart for dogs and a passion for teaching others, we'd love to meet you. Join a team that values growth, wellness, and the human-dog connection.

Contact Valerie Converse at vconverse@scenthound.com to apply or for more information.