Patient Access Manager

Patient Access Manager

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Patient Access Manager today with Medical City Dallas.

As the Patient Access Manager, you will be responsible for assisting the Director in daily operations of all Patient Access functions and serve as the liaison between the Shared Service Center and the facility. You will integrate the department's services with the hospital's primary functions, develop / implement policies and procedures that guide or support service, assess and improve department performance, and ensure orientation and continuing education of departmental staff. As a facility-based leader, you may recommend resources / space needed by the department and may participate in the selection of outside services. You serve as a key promoter of the SSC, which strives to meet and exceed the needs of its customers.

What you will do in this role :

• Perform patient registration function when needed to ensure wait times are kept to a minimum
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
• Ensure QA on registrations for all areas of Registration
• Provide continuous training for and communicates changes to existing employees
• Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels
• Follow-up on patient complaints promptly
• Implement and promote excellent customer service
• Work closely and professionally with outside agencies on special projects developed by the corporate office
• Interview, hire, evaluate, and counsel Patient Access staff members

What qualifications you should have for this role :

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Access Manager opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.