WHO WILL LOVE THIS POSITION?
- A hardworking and self-motivated individual who enjoys a fast paced work environment
- An individual who can rise to the daily challenges of providing exceptional customer service
POSITION PROFILE :
A Server for IHOP not only delivers food and beverages to the guests, a Server ensures the quality of the food and the overall guest experience are both excellent.
ESSENTIAL FUNCTIONS :
Requires a flexible schedule for day and nightConsistently be able to assess, anticipate and meet guests needs and respond quickly without losing focus or projecting a mood that detracts from guests dining experienceCommunicate in a professional manner with guests, coworkers and managementMust be able to adapt to different personalities of guests and coworkers without losing focusMust have the ability to comprehensively understand the menu’s food and beverage items and communicate to guests effectively and accuratelyMust recognize problems when they arise and be able to resolve them appropriately by using good judgment, tact and initiative according to company policy and procedurePerform general accounting and mathematical skills and be able to correctly operate various mechanical devices such as Micros System and hot beverage makersMust ensure a clean and organized workspace per side work guidelines issued by management.Follow uniform guidelineAbility to understand and execute management s instructions, read written company memorandums, and communicates when he or she needs more directionOther duties as assignedREQUIREMENTS :
Skills / Knowledge Required :
Provide legible communication and directionsCompute basic arithmeticAbility to :
Perform job duties with attention to detail, speed and accuracyPrioritize, organize, and follow upBe a clear thinker, remaining calm and resolving problems using good judgmentFollow directions thoroughlyUnderstand guest s service needsWork cohesively with co-workers as part of a teamWork with minimal supervisionMaintain confidentiality of guest information and pertinent hotel dataQualification Standards :
Education : High school certificate or equivalentGrooming : All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided)