Director, Business Transformation (Credit & Collections)

Director, Business Transformation (Credit & Collections)

We are seeking a dynamic and experienced Director of Business Transformation to provide strategic leadership and accountability for all credit, collections and receivables management functions leveraging SAP FI-CA within the CIS transformation. Ensure financial integrity, regulatory compliance, and sustainable customer outcomes while modernizing processes for scale and efficiency executing our transformation program. This role is pivotal in driving strategic initiatives that simultaneously transform business operations and the technology (if applicable) that supports them. The ideal candidate will have a strong background in the relevant functional and strategy, project management, and change management, with the ability to work across multiple verticals to achieve business objectives.

Essential Responsibilities

• Set strategy and direction for Credit & Collections, aligning FI-CA design and operations with enterprise financial, customer and regulatory objectives
• Oversee transformation of credit risk and collections policies into system capabilities, including dunning frameworks, payment arrangements, write offs and recovery strategies
• Ensure strong integration across Billing / IS-U and ERP to safeguard revenue recognition, reconciliation and audit readiness
• Establish governance and controls for receivables, delinquency management and bad-debt provisioning with clear KP!'s
• Drive innovation and automation to improve customer experience and reducing operating costs
• Strategic Leadership : Develop and implement a business transformation strategy through people, process and technology (if applicable) that aligns with the organization's business goals and objectives.
• Program Management : Direct the planning, execution, and delivery of transformational projects that enhance business operations and improve applicable domain capabilities; ensuring they are completed on time, within scope, and within budget.
• Stakeholder Engagement : Collaborate with senior leadership, business units, technology partners (if applicable) and external partners to ensure alignment and support for transformation initiatives.
• Change Management : Champion change management efforts to ensure smooth adoption of new technologies / way of working and processes across the organization.
• Performance Monitoring : Establish metrics and KPIs to measure the success of transformation initiatives and report on progress to stakeholders.
• Risk Management : Identify and mitigate risks associated with enterprise transformation projects.
• Team Leadership : Build and lead a high-performing team of transformational professionals, providing guidance, mentorship, and support.
• Continuous Improvement : Stay abreast of industry trends and emerging technologies / tools to continuously improve the organization's capabilities.

Minimum Requirements

Preferred Requirements

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.