INFORMATION TECHNOLOGY TECHNICIAN III

Highly technical, specialized work in the installation, support, optimization, administration and documentation of datacenter components, such as servers, Ethernet switches, racks, UPS, PDUs, Wireless Access Points, routers, KVM switches, firewalls, networking wiring, virtual hosts, virtual machines, storage and backup units, cloud based solutions, network tools and core applications (Active Directory, DNS, DHCP, VPN, VoIP, WINS, DFS, GPO, Active-Sync, antivirus, anti-spam), and core systems servers running Exchange, Operation Manager, Configuration Manager, VMware, Hyper-V, data-files, fax, WEB, Proxy, DHCP, DNS, SQL, print services, etc.

Work also involves end-user level III support, which is dedicated to resolve escalated problems from Help Desk and other technicians. This work is highly technical work at the end-user side and involves research, installation, support, documentation and optimization of personal computer hardware and software components, such as desktops, laptops, tablets, smart-phones, printers, monitors, scanners, cameras, Windows operational systems, email, antivirus, security settings, PC imaging, PC applications, PC policies and performance, PC virtualization, etc. An employee in this class works under limited supervision, reports to a senior technical manager or network administrator, and may supervise lower level technicians and function as an advisor.

Installation and support of physical and virtual servers.

Installation and support of backbone network devices such as : Ethernet switches, wireless controllers, routers, firewalls, etc.

Performs installation and support of other datacenter components such as : racks, UPS, PUDs, KVM, switches and wiring; coordinates and supports solutions and / or applications in the cloud : SaaS, IaaS, PaaS, BaaS, etc; administration of Network tools and applications : network tools, Active Directory, DNS, DHCP, VPN, VoIP, WINS, DFS, GPO, Active-Sync, antivirus, anti-spam, WEB, Proxy, UCS, etc.

Administration of core systems and applications : Exchange, O365, FAX, Antivirus, Active Directory, SQL, SPAM, Firewalls, Operations Manager, Configuration Manager, VMWARE, Hyper-V, Data-File, Clusters, print services, general and application servers, etc.

Independently administers enterprise storage and backup units.

Coordinates, deploys, and supports disaster recovery solutions to guarantee business continuity.

Creates, publishes and maintains documentation of procedures, policies, settings, systems, solutions, etc.

Resolves service requests escalated by the Help Desk or other technicians associated with end-user equipment and software.

Researches new technologies to optimize network and end-user components and contributes to provide systems, services and solutions with high level of security, reliability and efficiency.

Acts as a lead technical advisor to lower level technicians in the resolution of technical problems and in the proper implementation and interpretation of technical procedures.

Supervises the work of lower level technicians and collaborates with peers and other staff.

Communicates problems to management and follows through on each task assigned.

Implements appropriate remedies according to established departmental standards, and recommends to superiors appropriate action / steps to be taken to avoid similar future problems.

Interfaces with programming staff, operations staff, technical staff, and departmental users and customers on all computer and network related issues and problems.

Evaluates and recommends new hardware / software.

Performs other related work as required.

Bachelor's degree in Computer Science, Information Systems, Engineering Technology, Computer Engineering, or closely related field.

Four (4) years experience troubleshooting and supporting servers, data storage or network equipment in the most current released version or the immediate predecessor of a Microsoft, Cisco or VMware based environment, utilizing operating systems and products (Examples : Office 2013 / 2016 Suite, O365, UCS, vSphere, Hyper-V, MS Clustering, et. al.).

Additionally, candidates must have considerable four (4) years experience in the following areas : Network Protocols, TCP / IP, DHCP, DNS, SMS, Microsoft Servers (Proxy, Exchange, O365, SharePoint etc.), Veritas / Symantec / Veeam Backup, UCS Unified Computing, and Wireless Networks.

Six (6) months supervisory experience is desirable.

At least one of the following certifications is required :

Microsoft Certified Solutions Expert (2016) or newer, Microsoft Certified : Azure Solutions, Architect Expert, AWS Certified Solutions Architect – Professional, Cisco Certified Network Associate, Cisco Certified Network Professional, Implementing and Administering the FlexPod Solution, VMware Certified Professional (2019) or newer, CompTIA Network Infrastructure Professional, or CompTIA Cloud Admin Professional.

At least one of the following certifications is required :

Microsoft Certified Solutions Expert (2016) or newer, Microsoft Certified : Azure Solutions, Architect Expert, AWS Certified Solutions Architect – Professional, Cisco Certified Network Associate, Cisco Certified Network Professional, Implementing and Administering the FlexPod Solution, VMware Certified Professional (2019) or newer, CompTIA Network Infrastructure Professional, or CompTIA Cloud Admin Professional.

OR

• Equivalent combination of education and experience beyond a high school diploma or its equivalent, one (1) year of the required experience mentioned above and at least two (2) of the following certifications :

Microsoft Certified Solutions Expert (2016) or newer, Microsoft Certified : Azure

Solutions Architect Expert, AWS Certified Solutions Architect – Professional, Cisco

Certified Network Associate, Cisco Certified Network Professional, Implementing and

Administering the FlexPod Solution, VMware Certified Professional (2019) or newer,

CompTIA Network Infrastructure Professional, or CompTIA Cloud Admin Professional.

All certifications must be maintained valid throughout employment in the classification.

A Valid Driver's License from any state (Equivalent to a State of Florida Class E) may be utilized upon application, (See "Documentation Section" below).

SPECIAL NOTE :

Applicants selected to fill the position may be subject to undergo and successfully pass a City of Miami Police Department background check depending on the location of the assignment.

Applicants, including City of Miami employees, must upload and submit attached copies of the following documents with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile but they will not attach automatically and you will be deemed ineligible without the proper documentation.

Highly technical, specialized work in the installation, support, optimization, administration and documentation of datacenter components, such as servers, Ethernet switches, racks, UPS, PDUs, Wireless Access Points, routers, KVM switches, firewalls, networking wiring, virtual hosts, virtual machines, storage and backup units, cloud based solutions, network tools and core applications (Active Directory, DNS, DHCP, VPN, VoIP, WINS, DFS, GPO, Active-Sync, antivirus, anti-spam), and core systems servers running Exchange, Operation Manager, Configuration Manager, VMware, Hyper-V, data-files, fax, WEB, Proxy, DHCP, DNS, SQL, print services, etc.

Work also involves end-user level III support, which is dedicated to resolve escalated problems from Help Desk and other technicians. This work is highly technical work at the end-user side and involves research, installation, support, documentation and optimization of personal computer hardware and software components, such as desktops, laptops, tablets, smart-phones, printers, monitors, scanners, cameras, Windows operational systems, email, antivirus, security settings, PC imaging, PC applications, PC policies and performance, PC virtualization, etc. An employee in this class works under limited supervision, reports to a senior technical manager or network administrator, and may supervise lower level technicians and function as an advisor. Installation and support of physical and virtual servers.

Installation and support of backbone network devices such as : Ethernet switches, wireless controllers, routers, firewalls, etc.

Performs installation and support of other datacenter components such as : racks, UPS, PUDs, KVM, switches and wiring; coordinates and supports solutions and / or applications in the cloud : SaaS, IaaS, PaaS, BaaS, etc; administration of Network tools and applications : network tools, Active Directory, DNS, DHCP, VPN, VoIP, WINS, DFS, GPO, Active-Sync, antivirus, anti-spam, WEB, Proxy, UCS, etc.

Administration of core systems and applications : Exchange, O365, FAX, Antivirus, Active Directory, SQL, SPAM, Firewalls, Operations Manager, Configuration Manager, VMWARE, Hyper-V, Data-File, Clusters, print services, general and application servers, etc.

Independently administers enterprise storage and backup units.

Coordinates, deploys, and supports disaster recovery solutions to guarantee business continuity.

Creates, publishes and maintains documentation of procedures, policies, settings, systems, solutions, etc.

Resolves service requests escalated by the Help Desk or other technicians associated with end-user equipment and software.

Researches new technologies to optimize network and end-user components and contributes to provide systems, services and solutions with high level of security, reliability and efficiency.

Acts as a lead technical advisor to lower level technicians in the resolution of technical problems and in the proper implementation and interpretation of technical procedures.

Supervises the work of lower level technicians and collaborates with peers and other staff.

Communicates problems to management and follows through on each task assigned.

Implements appropriate remedies according to established departmental standards, and recommends to superiors appropriate action / steps to be taken to avoid similar future problems.

Interfaces with programming staff, operations staff, technical staff, and departmental users and customers on all computer and network related issues and problems.

Evaluates and recommends new hardware / software.

Performs other related work as required.

Bachelor's degree in Computer Science, Information Systems, Engineering Technology, Computer Engineering, or closely related field.

Four (4) years experience troubleshooting and supporting servers, data storage or network equipment in the most current released version or the immediate predecessor of a Microsoft, Cisco or VMware based environment, utilizing operating systems and products (Examples : Office 2013 / 2016 Suite, O365, UCS, vSphere, Hyper-V, MS Clustering, et. al.).

Additionally, candidates must have considerable four (4) years experience in the following areas : Network Protocols, TCP / IP, DHCP, DNS, SMS, Microsoft Servers (Proxy, Exchange, O365, SharePoint etc.), Veritas / Symantec / Veeam Backup, UCS Unified Computing, and Wireless Networks.

Six (6) months supervisory experience is desirable.

At least one of the following certifications is required :

Microsoft Certified Solutions Expert (2016) or newer, Microsoft Certified : Azure Solutions, Architect Expert, AWS Certified Solutions Architect – Professional, Cisco Certified Network Associate, Cisco Certified Network Professional, Implementing and Administering the FlexPod Solution, VMware Certified Professional (2019) or newer, CompTIA Network Infrastructure Professional, or CompTIA Cloud Admin Professional.

OR

Microsoft Certified Solutions Expert (2016) or newer, Microsoft Certified : Azure Solutions Architect Expert, AWS Certified Solutions Architect – Professional, Cisco Certified Network Associate, Cisco Certified Network Professional, Implementing and Administering the FlexPod Solution, VMware Certified Professional (2019) or newer, CompTIA Network Infrastructure Professional, or CompTIA Cloud Admin Professional.

All certifications must be maintained valid throughout employment in the classification.

A Valid Driver's License from any state (Equivalent to a State of Florida Class E) may be utilized upon application, (See "Documentation Section" below).

SPECIAL NOTE :

Applicants selected to fill the position may be subject to undergo and successfully pass a City of Miami Police Department background check depending on the location of the assignment.

Applicants, including City of Miami employees, must upload and submit attached copies of the following documents with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile but they will not attach automatically and you will be deemed ineligible without the proper documentation.

ALL DOCUMENTS SUBMITTED MUST BE CLEAR, LEGIBLE, AND IN PROPER FORMAT.

THE FOLLOWING DOCUMENTS ARE REQUIRED AT TIME OF APPLICATION AND ARE ACCEPTABLE FORMS OF PROOF :

Proof of education in the form of Bachelor's degree (or transcripts) or higher in Computer Science, Information Systems or closely related field. Foreign diplomas / degrees must be submitted with a credential evaluation report from an approved credential evaluation agency

To qualify under the equivalency clause, applicant must provide proof of education in one or more of the following applicable forms : copy of high school diploma, or equivalent, OR any higher accredited degree such as an Associate's, Bachelor's, Master's degree or higher.

Valid Microsoft Certified Solutions Expert (2016) or newer, Microsoft Certified : Azure Solutions, Architect Expert, AWS Certified Solutions Architect – Professional, Cisco Certified Network Associate, Cisco Certified Network Professional, Implementing and Administering the FlexPod Solution, VMware Certified Professional (2019) or newer, CompTIA Network Infrastructure Professional, or CompTIA Cloud Admin Professional

A valid Driver's License from any state (Equivalent to a State of Florida (Class E) may be utilized upon application, however prior to appointment a State of Florida Driver's License (Class E or higher) must be presented to the Department of Human Resources and must be maintained valid throughout employment.

Approved Credential Evaluation Agencies

Credential evaluation reports showing the United States equivalency for academic credentials earned in other countries may be provided by :

For additional list of approved credential evaluation agencies visit the Florida Department of Education

It is the applicant's responsibility to ensure that all required documents submitted with the employment application are in a format that is acceptable, clear and legible for eligibility determination or risk being disqualified.

Applicants, including City of Miami employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes are not required and will not be reviewed in place of the employment application.

It is the applicant's responsibility to update their online profile with personal data, work experience, education, and certifications, when submitting application(s), failure to do so may result in disqualification.

Applicants must provide a valid email address in order to receive notification of eligibility.

Veterans Preference :

Veterans Preference is awarded in accordance with Florida State Statute 295.07. If veteran's preference is being claimed, it must be indicated on the application form and proper documentation, including all forms DD-214 (Member 4) and the applicable FDVA- Veteran's Preference Certification Form(s) in accordance with rule 55A-7.013 - Documentation of Preference Claim, must be submitted with the employment application.

FDVA Certification Forms :

Please complete the applicable Veterans' Preference Certification Form(s). Form(s) must be uploaded with your employment application along with acceptable proof of veterans' preference.

Form VP1 : VETERANS' PREFERENCE CERTIFICATE

Form VP2 : CURRENT MEMBER OF THE RESERVE CERTIFICATION

FORM VP3 : UNREMARRIED WIDOW or WIDOWER CERTIFICATE

Selection Preference :

Selection preference within the same ranking band resulting from an interview process will be granted in the following order : 1) preference eligible veterans, 2) active City of Miami employees, 3) City of Miami residents, 4) all others.

OPEN / NON-COMPETITIVE

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