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DispatcherCardinal Heating & Air Conditioning Inc • Sun Prairie, WI, US
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Dispatcher

Cardinal Heating & Air Conditioning Inc • Sun Prairie, WI, US
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Job Description

Job Description

This role is 100% on-site in Sun Prairie, WI. Remote work unavailable.

BENEFITS

  • Medical Insurance :

Health : 50% of the premium is covered by Cardinal

  • Dental : 50% of the premium is covered by Cardinal
  • Life insurance : $10,000 is covered by Cardinal
  • 401K with a 4% Company Match
  • Uniform allowance
  • Paid Continuing Education
  • Paid Holidays and PTO
  • Phone reimbursement OR company-provided phone

    • OUR CORE VALUES

  • Teamwork : Support the growth & development of team members to achieve personal & professional success
  • Forward Thinking : Continuously educating ourselves to exceed the industry standard
  • Customer First : Going the extra mile to exceed expectations
  • Do What's Right : Uphold the highest standards of honesty & integrity
  • Committed to Excellence : Focused on results & value high performance

    • RESPONSIBILITIES

  • Meet daily revenue and sold-hour goals prioritizing the most urgent and profitable calls
  • Relay accurate information to technicians, ensuring proficient, quality customer experiences
  • Manage the whereabouts and needs of every technician in the field
  • Record the results of each service call and create report summaries for senior management
  • Be professional and establish customer rapport, encouraging repeat business while promoting the brand
  • Update customers throughout the day on the technician's progress

    • Qualifications

  • 1+ years of experience as a Dispatcher in a high call volume setting required
  • 1+ years of customer service experience required
  • Experience with ServiceTitan preferred
  • Experience with Probook AI is a plus

    • Cardinal Heating & Air Conditioning is looking for YOU ! Do you crave career advancement? Develop skills in our fun, fast-paced work environment. Our employees enjoy coming in every day and our commitment to customer satisfaction has made our business successful. Want to be a part of something bigger than just a job? Spend a little time learning about Cardinal by visiting our website at www.cardinalhvac.com

    Cardinal Heating & Air Conditioning, Inc. is an equal-opportunity employer.

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    Dispatcher • Sun Prairie, WI, US