Card Services Manager - 08265

Job Description

Job Description

Job Title : Card Services Manager

Dept : Card Services

Position Location : Raleigh, NC. Hybrid

Job Summary :

The Card Services Manager leads the operational direction of Coastal's card servicing functions, ensuring our members receive secure, seamless, and responsive debit and credit card experiences; oversees daily operations; manages vendor relationships; and supports fraud mitigation efforts while driving process improvements and compliance. This role is critical in maintaining the integrity of our card programs and enhancing member satisfaction through efficient service delivery and innovation.

The Card Services Manager also plays a key role in developing a high-performing team, aligning card operations with Coastal's broader payments initiatives, and ensuring we remain agile in a rapidly evolving digital payments landscape.

As a key contributor to the Coastal team, your responsibilities will be :

(30%) Card Operations Oversight – Manage day-to-day operations of debit and credit card servicing, including transaction processing, disputes, maintenance, and escalations. Ensure compliance with card network rules, internal policies, and regulatory requirements. Maintain strong vendor relationships and monitor service levels.

(30%) Member Experience & Service Quality – Ensure timely and accurate resolution of member card issues. Track member feedback and implement service enhancements. Foster a service-oriented culture that aligns with Coastal's values.

(20%) Process Improvement & Reporting – Analyze operational data to identify inefficiencies and recommend improvements. Support implementation of new tools, technologies, and workflows. Prepare reports and insights for leadership.

(20%) Stakeholder Collaboration – Collaborate with departments such as Member Services, Compliance, IT, and Marketing to ensure alignment on payment initiatives and member communication.

If this role manages a team, describe the expected number and types of roles :

Card Services specialist and analyst team (approx. four people)

Interested? Here are the qualifications we need to see on your resume :

Experience :

• Five years of credit / debit card processing and digital payment systems experience; eight years of experience preferred
• Experience with NCUA regulations, PCI compliance rules, or other compliance standards relevant to payment operations
• Team leadership experience

Education :

For consideration visit https : / / coastal24.applicantpool.com / jobs / . You can also scroll back up to the top of this page to the "Apply Now" section.

Deadline for Application : All resumes must be received on or before 10 / 23 / 2025

Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at 919-800-4775 or slepanto@coastal24.com. Request for reasonable accommodation will be considered on a case by case basis.

"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together."

VEVRAA Federal Contractor

Equal Opportunity / Affirmative Action Employer

Minority / Female / Disability / Veterans