Customer Service Supervisor / Human Resources Recruitment Coordinator

Customer Service Manager

AllWays Caring Home Care is seeking a self-motivated professional with prior scheduling and management or supervisory experience to fill our Customer Service Manager (CSM) role. The right candidate is a people person with the ability to thrive in a fast-paced environment and efficiently manages client or employee needs with urgency. Experience in Home Care preferred.

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

Responsibilities

• Understands and ensures adherence to the agreed plan of care for each client in your caseload
• Facilitates communication and serving as a liaison between the client's circle of care which may include family members, assigned Power of Attorney / spokesperson, guardians, community partners and related agencies
• Monitors and escalates changes in client's plan of care, services or condition
• Ensures proper documentation and record-keeping for agency payers
• Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment
• Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service
• Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance
• Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified
• Coordinates or supports new hire on-boarding as well as employee exit meetings
• Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS
• Coordinates Personnel Action Forms (PAF) for assigned service site(s)
• Ensures compliance with federal, state, and local employment laws and regulations
• Monitors ongoing file compliance and ensuring all certifications / trainings are current and documents in the respective tracker
• Other duties as assigned

Qualifications

About Our Line of Business

All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's / dementia care, respite care, and other programs.

Salary Range

USD $18.00 - $20.00 / Hour