Customer Service Leader US Robotics

ABB Robotics Position

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This position reports to :

Robotics US Country Leader

What We Believe In

At ABB, we are dedicated to addressing global challenges. Our core values : care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

Your Role And Responsibilities

In this role, you will have the opportunity to lead global or local commercial and operations teams. Each day, you will be accountable for the commercial deployment as well as the day-to-day operations of the organization within your assigned geographical scope. You will also showcase your expertise by leading the design and implementation of both the business commercial and customer-focused operations strategies. The work model for the role is : onsite . This role is contributing to the Customer Service line in US Robotics. Main stakeholders are US Robotics and Global CS Organization. You will be mainly accountable for :

• Ensuring the integrated commercial and operational success of the organization in order to drive business growth, market penetration, and achievement of organizational performance and growth objectives.
• Creating, implementing, reviewing, and relentlessly executing the business commercial strategy, industry segment strategy, go-to-market model and customer-focused operations strategy with responsibility for financial and non-financial targets
• Ensuring a sustainable and effective value-chain, from supplier to customer and from order to delivery (products, parts, projects, and field service).
• Driving appropriate, productivity optimization, and capital efficiency with special focus areas such as profitability, demand analysis, cost-to-serve, channel profitability and Return on Investment.

Qualifications For The Role

What's In It For You?

ABB Robotics offers exciting opportunities for career advancement, competitive salaries, and the chance to be at the forefront of technological innovation across various industries.

Robotics USA Auburn Hills, Michigan