QA Investigation & TriagegiftHEALTH • Columbus, OH, United States
serp_jobs.error_messages.no_longer_accepting
QA Investigation & Triage
giftHEALTH • Columbus, OH, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionLog each issue with clear evidence and context using established formats. Categorize issues by type (internal vs. BestRx-related) and severity. Track issue volume and trends to inform future process or product improvements. Provide weekly status reports and summaries of high-impact findings. Work closely with engineering, product, and BestRx support teams to escalate issues based on established protocols. Ensure timely follow-up and resolution tracking for open tickets. Maintain clear communication with the QA Manager and pharmacy leadership about blockers, risks, and fixes. Collaborate with intake and automation teams to identify common breakdowns and suggest proactive improvements. Participate in testing for fixes or iterations related to reported issues. Help develop training content or quick guides for common BestRx triage situations. Certified Pharmacy Technician (CPhT) required 13 years of experience working with pharmacy operations systems (BestRx preferred) Experience in QA, triage, or technical troubleshooting highly preferred Comfortable navigating multiple pharmacy systems and automation tools Strong critical thinking and pattern recognition skills Excellent written and verbal communication Detail-oriented with a commitment to accuracy and documentation Competitive salary and comprehensive benefits package (healthcare, dental, vision). Retirement savings plan (401k) with company match. Generous paid time off. Continuous professional development opportunities in a supportive and innovative work environment. A chance to be at the forefront of transforming pharmacy and directly impacting patient care.
QA Tester Investigation & Triage
The QA Tester Investigation & Triage will play a critical role in manually identifying, diagnosing, and escalating BestRx-related issues that impact pharmacy operations and automation flows. This role is ideal for Certified Pharmacy Technicians (CPhT) who understand prescription workflows and are skilled in root cause analysis, reporting, and cross-functional communication.
This specialist will monitor for data mismatches, intake failures, and script processing issues. They will differentiate whether problems originate from internal workflows or external platforms (such as BestRx), and triage them to the appropriate teams for resolution.
Key Responsibilities :
- Conduct regular manual QA within BestRx to identify :
- Shared or duplicate Rx number issues
- Duplicate or mismatched NPI records
- Intake or fill workflow failures
- Script routing errors
- Review and validate flagged records for accuracy before escalation.
- Investigate and diagnose anomalies in the internal portal, CMM syncs, and pharmacy intake behavior.
Documentation & Reporting
Issue Escalation & Triage
Process Improvement Support
Qualifications :
Our Offer To Ensure You Choose Gifthealth
Gifthealth is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us in transforming healthcare and building the teams that make it happen. Apply today!
serp_jobs.job_alerts.create_a_job
Investigation • Columbus, OH, United States
Job_description.internal_linking.related_jobs
Job Description - Gaming License Investigator 1.Agency Contact Name and Information : OCCC Human Resources hr@casinocontrol.
EAST BROAD 100 East Broad Street Suite 1910 Columbus 43215.United States o...serp_jobs.internal_linking.show_more
Rang Healthcare is seeking a travel CT Technologist for a travel job in Washington Court House, Ohio.Job Description & Requirements.
X-Ray / CT Technologist – Varied Shift.We are seeking a s...serp_jobs.internal_linking.show_more
Available Hours (Monday-Friday) : .QA Tester – Investigation & Triage.BestRx-related issues that impact pharmacy operations and automation flows.
Certified Pharmacy Technicians (CPhT).This s...serp_jobs.internal_linking.show_more
The Anti-Money Laundering / Countering the Financing of Terrorism (AML / CFT) Investigations Manager provides direct supervision to the transaction monitoring, CDD / EDD, and watchlist screening staff, r...serp_jobs.internal_linking.show_more
Supports the Payment Integrity line of business.This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support pro...serp_jobs.internal_linking.show_more
Wellspring Nurse Source is seeking a travel CT Technologist for a travel job in Washington Court House, Ohio.Job Description & Requirements.
Wellspring Nurse Source Job ID #34411492.Pay package ...serp_jobs.internal_linking.show_more
Springboard Healthcare is seeking a travel CT Technologist for a travel job in Washington Court House, Ohio.Job Description & Requirements.
Springboard Healthcare Job ID #789020.Pay package is b...serp_jobs.internal_linking.show_more
Bank, we're on a journey to do our best.Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.We b...serp_jobs.internal_linking.show_more
Triage Staffing is seeking a travel CT Technologist for a travel job in Washington Court House, Ohio.Job Description & Requirements.
Travel Radiology : CT Tech Washington Court House.Location : &nb...serp_jobs.internal_linking.show_more
MSSI is seeking a travel CT Technologist for a travel job in Canal Winchester, Ohio.Job Description & Requirements.Pay package is based on 12 hour shifts and 36 hours per week (subject to confi...serp_jobs.internal_linking.show_more
Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to delivering on that purpose.I...serp_jobs.internal_linking.show_more
The Financial Crimes Quality Review Advisor conducts quality review assessments for Northwest Bank's Financial Crimes Department.
Quality review assessments cover financial crime related workflows, ...serp_jobs.internal_linking.show_more
Host Healthcare is seeking a travel CT Technologist for a travel job in Washington Court House, Ohio.Job Description & Requirements.
Pay package is based on 10 hour shifts and 36 hours per week ...serp_jobs.internal_linking.show_more
Anders Group is seeking a travel CT Technologist for a travel job in Washington Court House, Ohio.Job Description & Requirements.
Pay package is based on 10 hour shifts and 40 hours per week (su...serp_jobs.internal_linking.show_more
Planet Healthcare is seeking a travel CT Technologist for a travel job in Washington Court House, Ohio.Job Description & Requirements.
Planet Healthcare Job ID #73314361.Pay package is based on ...serp_jobs.internal_linking.show_more
The Market Investigator is responsible for confirming that the market's stores operations and daily functions comply with Company programs and policies.
Monitor and measure store process performance...serp_jobs.internal_linking.show_more
Location : Columbus, OH 43240 Hybrid- 3 days in office required.Mon-Wed 3 days in office Duration : 6+ months contract with possibility for extension Hours : 8 : 00 AM 4 : 30PM Free Parking available ons...serp_jobs.internal_linking.show_more
LeaderStat is seeking a travel CT Technologist for a travel job in Washington Court House, Ohio.Job Description & Requirements.
The above pay package is an estimate, please contact our team to p...serp_jobs.internal_linking.show_more
Sharp Medical Staffing is seeking a travel CT Technologist for a travel job in Washington Court House, Ohio.Job Description & Requirements.
Our client is currently seeking a travel Allied CT Tec...serp_jobs.internal_linking.show_more
Healthcare Support is seeking a travel CT Technologist for a travel job in Washington Court House, Ohio.Job Description & Requirements.
Healthcare Support Job ID #475279.Pay package is based on ...serp_jobs.internal_linking.show_more
Gaming License Investigator 1
State of Ohio • Columbus, OH, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Travel CT & X-ray Technologist
Rang Healthcare • Washington Court House, OH, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
QA Investigation & Triage
giftHEALTH Inc • Columbus, OH, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
AML / CFT Investigations Manager
Northwest Bank • Columbus, OH, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Investigator Senior
Elevance Health • Columbus, OH, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Travel CT & X-ray Technologist
Wellspring Nurse Source • Washington Court House, OH, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Travel CT Technologist
Springboard Healthcare • Washington Court House, OH, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
AML Investigator
U.S. Bank • Columbus, OH, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Travel CT Technologist
Triage Staffing • Washington Court House, OH, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Travel CT Technologist
MSSI • Canal Winchester, OH, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Quality Investigator
Cencora • Columbus, OH, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Financial Crimes Quality Review Investigator
Northwest Bank • Columbus, OH, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Travel CT & X-ray Technologist
Host Healthcare • Washington Court House, OH, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Travel CT & X-ray Technologist
Anders Group • Washington Court House, OH, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Travel CT & X-ray Technologist
Planet Healthcare • Washington Court House, OH, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Field Market Investigator
Family Dollar • Marysville, OH, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Fraud Investigator
eTeam • Columbus, OH, US
serp_jobs.job_card.temporary
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Travel CT & X-ray Technologist
LeaderStat • Washington Court House, OH, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Travel CT Technologist
Sharp Medical Staffing • Washington Court House, OH, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Travel CT Technologist
Healthcare Support • Washington Court House, OH, US
serp_jobs.job_card.permanent
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted