Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in Newport Beach, California. In this long-term contract position, you will play a vital role in ensuring exceptional customer experiences by addressing inquiries, processing transactions, and maintaining accurate records across multiple platforms. If you thrive in a fast-paced environment and enjoy problem-solving, this opportunity is ideal for you.

Responsibilities :

• Create and update customer accounts with precision and attention to detail.
• Process orders efficiently, ensuring timely fulfillment and delivery.
• Monitor consumer loyalty programs to optimize customer engagement.
• Track and provide updates on order and shipment statuses.
• Manage promotional and training product requests effectively.
• Handle business transactions accurately across systems such as NetSuite, Salesforce, and other in-house applications.
• Collect and document valuable customer information to enhance service quality.
• Work towards achieving both team and individual departmental goals.
• Support special projects and tasks as assigned by management.
• A minimum of two years of experience in customer service roles is preferred.
• Strong critical thinking skills with the ability to solve problems and analyze situations effectively.
• Excellent interpersonal skills, including awareness of customer needs and reactions.
• Proficiency in Microsoft Word, Excel, and Outlook, with the ability to type at least 40 words per minute accurately.
• Familiarity with NetSuite, Salesforce, or similar systems is advantageous.
• Previous experience handling inbound and outbound calls, email correspondence, and scheduling appointments.
• Demonstrated ability to manage data entry tasks with a high level of accuracy.
• Strong organizational and multitasking abilities to handle diverse responsibilities effectively.