Talent.com
Registration Services Supervisor - Patient Registration - FT - Evenings

Registration Services Supervisor - Patient Registration - FT - Evenings

Stormont Vail HealthTopeka, KS, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Patient Registration Department Supervisor

Supervise and coordinate team member activities of the HSD Patient Registration Department to ensure all registration related processes are completed in a timely and accurate manner in accordance with departmental and organizational policies and procedures. Motivate team members to provide patients a positive and customer-focused experience during patient registration workflows and financial discussions.

Education Qualifications

  • High School Diploma / GED Required
  • Bachelor's Degree Related degree field. Preferred

Experience Qualifications

  • 2 years Customer Service experience in a Patient Access / Registration experience in a hospital or physician office setting. Required
  • Supervisory experience. Preferred
  • Skills and Abilities

  • Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines. (Required proficiency)
  • Ability to identify complex problems, review related information, evaluate options and implement appropriate solutions. (Required proficiency)
  • Able to learn and understand basic medical terminology used in the service area. (Required proficiency)
  • Licenses and Certifications

  • SV RC New Hire Resource Person Training Course taught by the SV RC Education and Passing Exam Score of 95% or greater is required.
  • Completion of department assigned education from a nationally recognized patient access education program is required.
  • What You Will Do

  • Perform functions and duties as a supervisor to include but not limited to the interview and selection of applicants for open positions; management of staff work schedules and assignments; payroll review and updates; performance appraisals; and provide guidance, coaching, counseling and discipline for department staff.
  • Understand, document and perform all tasks performed by staff within area of responsibility. Works along-side staff when needed.
  • Assist with the development and revision of the department's internal documents, procedural manuals, policies, procedures, standards and forms as needed.
  • Monitor all work queues, reports and service area work volume and adjusts staffing and processes accordingly for ideal accuracy and productivity.
  • Respond to needs of the department within required timeframe during on-call hours.
  • Ensure customer concerns are processed in compliance with Stormont Vail policies while maintaining the highest level of patient and employee rights, including confidentiality of patient information and personnel issues.
  • Submit explanation of budget variances and contingency plans when requested / required. Ensures the proper utilization of resources to reduce waste and maximize productivity.
  • Identifies and notifies management of customer service issues and potential process / system problems that cause billing and payment errors and assists in improvement implementation as requested.
  • Serve as a liaison to other departments within Stormont Vail Health promoting cooperative relations and processes. Communicates need for workflow changes to staff as appropriate based upon changing situations.
  • Accommodate and support the changes required to meet departmental and organizational goals and customer needs.
  • Participates in workgroups, teams and various meetings as assigned.
  • Understand and follow the Stormont Vail confidentiality policy, always maintaining the confidentiality of patients, co-workers and volunteers.
  • Travel Requirements

  • 10% Travel to other locations.
  • Required for All Jobs

  • Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
  • Performs other duties as assigned
  • Patient Facing Options

  • Position is Patient Facing
  • Remote Work Capability

  • On-Site; No Remote
  • Scope

  • Has Supervisory Responsibility
  • Has Budget Responsibility
  • Physical Demands

  • Balancing : Occasionally 1-3 Hours
  • Carrying : Occasionally 1-3 Hours
  • Climbing (Stairs) : Rarely less than 1 hour
  • Crouching : Rarely less than 1 hour
  • Driving (Automatic) : Rarely less than 1 hour
  • Eye / Hand / Foot Coordination : Frequently 3-5 Hours
  • Feeling : Occasionally 1-3 Hours
  • Grasping (Fine Motor) : Frequently 3-5 Hours
  • Grasping (Gross Hand) : Frequently 3-5 Hours
  • Handling : Frequently 3-5 Hours
  • Hearing : Frequently 3-5 Hours
  • Kneeling : Rarely less than 1 hour
  • Lifting : Occasionally 1-3 Hours up to 30 lbs
  • Pulling : Occasionally 1-3 Hours up to 30 lbs
  • Pushing : Occasionally 1-3 Hours up to 30 lbs
  • Reaching (Forward) : Occasionally 1-3 Hours up to 30 lbs
  • Reaching (Overhead) : Occasionally 1-3 Hours up to 30 lbs
  • Repetitive Motions : Frequently 3-5 Hours
  • Sitting : Frequently 3-5 Hours
  • Standing : Frequently 3-5 Hours
  • Stooping : Rarely less than 1 hour
  • Talking : Frequently 3-5 Hours
  • Walking : Frequently 3-5 Hours
  • Working Conditions

  • Combative Patients : Rarely less than 1 hour
  • Infectious Diseases : Rarely less than 1 hour
  • Noise / Sounds : Rarely less than 1 hour
  • Risk of Exposure to Blood and Body Fluids : Rarely less than 1 hour
  • Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications : race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.

    Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

    serp_jobs.job_alerts.create_a_job

    Patient Registration • Topeka, KS, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Travel Nurse - Registered Nurse - ER - Emergency Room - $2385.72 / Week

    Travel Nurse - Registered Nurse - ER - Emergency Room - $2385.72 / Week

    Medical SolutionsLawrence, KS, US
    serp_jobs.job_card.full_time
    Medical Solutions is seeking an experienced Emergency Room Registered Nurse for an exciting Travel Nursing job in Lawrence, KS. Shift : 3x12 hr nights Start Date : ASAP Duration : 16 weeks Pay : $2385.A...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Tennessee and Missouri RN Clinical Review Coordinator

    Tennessee and Missouri RN Clinical Review Coordinator

    VirtualVocationsTopeka, Kansas, United States
    serp_jobs.job_card.full_time
    A company is looking for a LOS Clinical Review Coordinator for TN and MO.Key Responsibilities Request and review member's clinical information from providers Perform utilization review of inpati...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Registered Nurse Medical Surgical Full Time Nights Ottawa

    Registered Nurse Medical Surgical Full Time Nights Ottawa

    AdventHealth OttawaOttawa, KS, US
    serp_jobs.job_card.full_time
    All the benefits and perks you need for you and your family : .Student Loan Repayment Program.Mental Health Resources and Support. Debt-free Education (Certifications and Degrees without out-of-pocket...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Stepdown Registered Nurse

    Travel Stepdown Registered Nurse

    Medical SolutionsLawrence, KS, US
    serp_jobs.job_card.full_time
    Medical Solutions is seeking a travel nurse RN Stepdown for a travel nursing job in Lawrence, Kansas.Job Description & Requirements. We’re seeking talented healthcare professionals whose a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Registered Nurse - Operating Room - $2,063 to $2,287 per week in Topeka, KS

    Travel Registered Nurse - Operating Room - $2,063 to $2,287 per week in Topeka, KS

    TravelNurseSourceTopeka, KS, US
    serp_jobs.job_card.full_time
    TravelNurseSource is working with LRS Healthcare to find a qualified OR RN in Topeka, Kansas, 66604!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 24 / 7 s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Nurse RN - Operating Room - $2,494 per week in Topeka, KS

    Travel Nurse RN - Operating Room - $2,494 per week in Topeka, KS

    TravelNurseSourceTopeka, KS, US
    serp_jobs.job_card.full_time
    TravelNurseSource is working with Advantis Medical Staffing to find a qualified OR RN in Topeka, Kansas, 66601!.Advantis Medical, the #1 rated travel nurse agency, is currently seeking an experienc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Patient Account Supervisor

    Patient Account Supervisor

    VirtualVocationsTopeka, Kansas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Patient Account Supervisor - Remote.Key Responsibilities Supervise and lead Patient Account Representatives, managing performance metrics and A / R Management Train, dev...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Emergency Room Registered Nurse

    Travel Emergency Room Registered Nurse

    Medical SolutionsLawrence, KS, US
    serp_jobs.job_card.full_time
    Medical Solutions is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Lawrence, Kansas.Job Description & Requirements. We’re seeking talented healthcare prof...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Nurse RN - Operating Room - $2,208 per week in Topeka, KS

    Travel Nurse RN - Operating Room - $2,208 per week in Topeka, KS

    TravelNurseSourceTopeka, KS, US
    serp_jobs.job_card.full_time
    TravelNurseSource is working with GetMed Staffing to find a qualified OR RN in Topeka, Kansas, 66604!.GetMed Staffing is searching for a strong OR RN to assist our traveler-friendly client.A minimu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Nurse - RN - ER - Emergency Room - $2385.72 / Week - Hiring Now

    Travel Nurse - RN - ER - Emergency Room - $2385.72 / Week - Hiring Now

    Medical SolutionsLawrence, KS, US
    serp_jobs.job_card.full_time
    Medical Solutions is seeking an experienced Emergency Room Registered Nurse for an exciting Travel Nursing job in Lawrence, KS. Shift : 3x12 hr nights Start Date : ASAP Duration : 16 weeks Pay : $2385.A...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Med-Surg RN

    Travel Med-Surg RN

    AHS StaffingLawrence, KS, US
    serp_jobs.job_card.full_time
    AHS Staffing is seeking a travel nurse RN Med Surg for a travel nursing job in Lawrence, Kansas.Job Description & Requirements. AHS Staffing is looking for a Med - Surg Registered Nurse in Lawre...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Registered Nurse - Operating Room - $2,494 per week in Topeka, KS

    Travel Registered Nurse - Operating Room - $2,494 per week in Topeka, KS

    TravelNurseSourceTopeka, KS, US
    serp_jobs.job_card.full_time
    TravelNurseSource is working with Advantis Medical Staffing to find a qualified OR RN in Topeka, Kansas, 66601!.Advantis Medical, the #1 rated travel nurse agency, is currently seeking an experienc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Nurse - RN - OR - Operating Room - $2293.2 / Week

    Travel Nurse - RN - OR - Operating Room - $2293.2 / Week

    Premier Medical Staffing Services, LLCTopeka, KS, US
    serp_jobs.job_card.full_time
    Premier Medical Staffing Services, LLC is seeking an experienced Operating Room Registered Nurse for an exciting Travel Nursing job in Topeka, KS. Shift : 3x12 hr days Start Date : ASAP Duration : 26 w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Nurse - RN - OR - Operating Room - $2293.2 / Week - Hiring Now

    Travel Nurse - RN - OR - Operating Room - $2293.2 / Week - Hiring Now

    Premier Medical Staffing Services, LLCTopeka, KS, US
    serp_jobs.job_card.full_time
    Premier Medical Staffing Services, LLC is seeking an experienced Operating Room Registered Nurse for an exciting Travel Nursing job in Topeka, KS. Shift : 3x12 hr days Start Date : ASAP Duration : 26 w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Nurse - RN - ER - Emergency Room - $2385.72 / Week

    Travel Nurse - RN - ER - Emergency Room - $2385.72 / Week

    Medical SolutionsLawrence, KS, US
    serp_jobs.job_card.full_time
    Medical Solutions is seeking an experienced Emergency Room Registered Nurse for an exciting Travel Nursing job in Lawrence, KS. Shift : 3x12 hr nights Start Date : ASAP Duration : 16 weeks Pay : $2385.A...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Nurse RN - OR - Operating Room

    Travel Nurse RN - OR - Operating Room

    Excel Medical StaffingTopeka, KS, US
    serp_jobs.job_card.full_time
    Excel Medical Staffing is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Topeka, Kansas.Job Description & Requirements. Excel is seeking highly skilled healthcare prof...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Member Services Supervisor

    Remote Member Services Supervisor

    VirtualVocationsTopeka, Kansas, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    A company is looking for a Supervisor, Member Services - Remote.Key Responsibilities Supervises and manages a team to meet performance expectations Handles escalations and ensures compliance wit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Registrar - Patient Registration - FT - Day

    Registrar - Patient Registration - FT - Day

    Stormont Vail HealthTopeka, KS, US
    serp_jobs.job_card.full_time
    First Shift (Days - Less than 12 hours per shift) (United States of America).Registration staff graciously greet all patients and visitors to Stormont Vail. Provide a positive image to customers by ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days