Box Office Manager | Full-Time | Xtream Arena and GreenState Family Fieldhouse

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Box Office Manager will control all ticket inventories and oversee the processing of orders and payments. Utilizing ticketing software, he / she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; direct and monitor expenditures. The Box Office Manager is responsible for the selection, training, motivation and evaluation of all Box Office personnel, and he management of all aspects of customer service related to internal and external customers.

This role pays an annual salary of $55,000-$60,000 and is bonus eligible.

Benefits for Full-Time roles : Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until July 4, 2025.

About the Venue

The 5,100 fixed-seat (6,600 concert capacity) Xtream Arena powered by Mediacom serves as a highly accessible and most importantly right sized venue for concerts, family shows, and special events. The arena is home for University of Iowa Volleyball and the Iowa Heartlanders ECHL hockey teams. With the arena's direct connectivity to the 32,000 sq. ft 5-court GreenState Family Fieldhouse, the facility enables this community to become a signature attractor of both amateur and professional sporting events. The venue is owned by the community development corporation ArenaCo and managed by OVG.

Responsibilities

• Build all events in the ticketing system, including seating manifests, price tables, hold / kills, discounts, pre-sales, etc
• Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement
• Manage all information being sent and posted through ticketing system
• Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility
• Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
• Prepare all ticketing reports for and work with tenants on system training and related premium ticketing services
• Update and relay all box-office related event information to each department and client
• Investigate and resolve ticket-related issues
• Responsible for season ticket renewal mailings, processing of season ticket monies and printing / mailing of season tickets
• Responsible for all season ticket holder customer service related upgrades, priority point systems, etc
• Responsible for the collection of all ticket monies, tracking of accounts payable / receivable and preparation of sales reports / ticket revenue updates (this includes parking monies)
• Work with sales reports / ticket revenue updates
• Work with sales and marketing departments to set up various ticket discounts and promotions
• Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
• Process / fill approved charity ticket requests; document all complimentary tickets issued
• Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc
• Process donor seat selection and retention
• Manage of all aspects of customer service as it relates to both internal and external customers, enforcing Oak View Group's principles and corporate initiatives
• Direct the creation and control of fiscal budget for the Box Office department
• Plan, organize, and coordinate the Box Office efforts for a public assembly facility, stadium. arena or convention center
• Develop and implement comprehensive ticket sales programs
• Plan, direct, evaluate and provide leadership to Box Office personnel
• Establish and maintain effective working relationships with internal / external customers
• Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
• Comprehend and make inferences from written sales materials
• Exercise confidentiality and integrity upon handling customer personal / financial information
• Complete all duties with a customer service focus through teamwork and dedication to Oak View Group's principles

Qualifications

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.