Concierge Call Center

A company is looking for a Concierge - Call Center to enhance the coordination of members and providers for Virtual Physical Therapy and Fall Prevention services.

Key Responsibilities

Coordinates intake, navigation services, and administrative support for Virtual Physical Therapy and Fall Prevention programs

Schedules member appointments and manages pre-visit information, including payment collection

Assists with administrative duties related to the recruitment process of Virtual Physical Therapists

Required Qualifications

High School Diploma or GED certificate required

1 year experience in Call Center or Customer Service operations, preferably in Managed Care or Health Care

3 years general office experience including administrative support and project management

Computer proficiency in MS Office; Outlook, Word, Excel, SharePoint