FACEGYM is hiring : Studio Manager LA in Santa Monica

Overview POSITION : Studio Manager – Santa Monica

REPORTS TO : US Regional Manager

BASED AT : FACEGYM Studio

HOURS : 5 Days per week (Full Time)

Job Summary The Studio Manager is responsible for overseeing the day-to-day operations across the studio, driving revenue and profitability, and leading and supporting a high-performing team. In this role, you will champion exceptional customer service, foster a positive and motivating work environment, and ensure consistent financial growth. This position reports to the District Manager for NY & LA.

Key duties and responsibilities Ensure all teams KPI targets are consistently met, and where not achieved the team have step by step feedback and coaching tools to help them improve

To have a strong focus on client loyalty. Assessing occupancy rates and inspiring the team to continually improve on their own occupancy and rebook goals

Drive the success of the membership programme by promoting its benefits to clients, encouraging sign-ups, and ensuring the team are knowledgeable and confident in discussing the programme with customers

Managing Studio inventory to ensure the Studio is stocked with the necessary products and tools / equipment required to carry out the full range of workouts

Ensuring all team members are adapting client conversations where appropriate, strengthening the interaction and engagement at all stages of the workout, service, maximizing every sales opportunity to achieve all set KPI’s

Ensuring health & safety guidelines are adhered to in relation to the sterilization and storage of all equipment and taking responsibility to make sure the studios and work stations are clean and presentable

Having the confidence to support the team with overcoming selling challenges and ability to create retail theatre to attract and entice new customers during any downtime

Maintain an exceptional customer experience by ensuring the team are delivering Workouts in accordance with workout protocols consistently

To confidently manage and overcome customer complaints and challenges in the Studio and over the phone

Building and constantly updating knowledge on skincare, products and Workouts

Being a positive, motivated and well-informed team player

Recruit new trainers into the team and safeguard their induction program

Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed throughout the whole team and measures taken with individuals if required

Accurately completing and checking all required paperwork and reports for the store and the team

Being skilful on Zenoti system, accuracy is key and ensuring your team are the same

Operating efficiently point of sale systems, card machines and tills

Conduct bi-annual performance reviews for all team members, developing clear action plans to support growth and accountability

Conduct investigations into employee relations matters when required, in partnership with the People team, ensuring fairness, confidentiality, and compliance with company policies.

Working and supporting management cover across locations and sites to further support and drive the business

Our Culture FaceGym promotes a working culture that is positive, inspirational and inclusive; teams are diverse and it’s this diversity that drives success. We believe people perform better when they can be themselves in a healthy and supportive team environment.

Person Specification The ideal candidate will :

Have at least 3 years experience managing a retail location of more than 10 individuals, demonstrating strong site management skills.

Have previous people management experience, with a proven ability to lead and develop a team.

Be a motivational people leader who inspires high performance and engagement.

Have a can-do, entrepreneurial attitude to support and drive the business forward.

Demonstrate the ability to work under pressure and meet tight deadlines.

Possess excellent negotiation and communication skills.

Have strong numeracy skills, with the ability to analyse and interpret financial data effectively.

Be skilled at motivating and leading a team to consistently achieve and exceed goals.

Why Join FaceGym? At FaceGym, we’re committed to supporting our team with the same high standards we bring to our clients. When you join us, you’ll have access to :

Comprehensive medical, dental & vision insurance for individuals and families

Paid time off for both full-time and part-time team members

Employer-sponsored life insurance and 401K retirement plan

Confidential employee assistance programs

Exclusive discounts on workouts and products

Clear pathways for career progression and internal promotion

Access to FaceGym’s Employee Discount Program

Seniority level Mid-Senior level

Employment type Full-time

Job function Design, Art / Creative, and Information Technology

Industries Health, Wellness & Fitness

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