Senior Programs Operations Manager - Remote / TelecommuteCynet systems Inc • San Francisco, CA, United States

Senior Programs Operations Manager - Remote / Telecommute

Cynet systems Inc • San Francisco, CA, United States

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Job Description

Job Description : Pay Range : $81.20hr - $86.20hr

The Senior Programs Operations Manager is responsible for supporting partnership leads in managing and activating select event partnerships.
This role will lead the development of program plans, design partnership operating systems, track and report event partnership programs, and support strategic initiatives across partnerships.
Strategic initiatives may include contracted partner credit, coupon, or gift card programs, booking integrations, partner onboarding to client platforms, and other custom programs.
As partnerships and pilot programs evolve, this role will develop scalable operations and processes to improve efficiency and impact.

Responsibilities

Champion operational excellence and consistency across selected events.

Serve as the primary lead for client booking support, product support, and event partner platform usage.

Collaborate, design, and deliver onboarding and enablement tools for effective partner use and efficient internal delivery.

Design and manage credit programs, credit tools, and credit delivery systems.

Support overall program management for key event partner booking integrations.

Manage relationships and ensure event partner engagement aligns with global brand and partnership priorities.

Partner with cross-functional and local teams to provide strategic guidance, best practices, playbooks, and templates for service delivery and opportunity development.

Collaborate with business operations, finance, accounting, legal, product, and communications teams for coordinated delivery.

Build and maintain strong cross-functional relationships regionally and globally.

Optimize platform usage for event partners to drive efficiency and effectiveness.

Develop and own operating systems for select partnerships, including planning, scheduling, budgeting, logistics, resources, and event deliverables.

Drive consistency and accountability with cross-functional leads to produce scalable playbooks, guidelines, and templates.

Maintain and update timelines, milestones, and operational roadmaps quarterly based on results and findings.

Support global training initiatives for internal and external stakeholders.

Deliver leadership and cross-functional reporting. Communicate findings, insights, and key metrics to leadership teams to inform strategic decisions and ensure alignment with OKRs (Objectives and Key Results).

Requirement / Must Have

Minimum of 8 years of experience managing medium to large projects or programs from initiation to launch within complex environments.

Proven experience in partnership or event operations management.

Strong team player with excellent organizational, prioritization, and multitasking skills.

Excellent communication and presentation skills.

Ownership mindset with the ability to navigate ambiguity and drive forward initiatives.

Proficiency in program and portfolio management tools (e.g., Atlassian Suite, Asana).

Strong understanding of project and program management principles and best practices.

Experience collaborating with product and engineering teams.

Demonstrated success in managing ambiguous programs and implementing structure and consistency.

Strong situational awareness, critical thinking, and problem-solving skills.

Innovative and adaptable in fast-paced, high-growth environments.

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Senior Program Manager • San Francisco, CA, United States