Contact Center Manager

A company is looking for a Contact Center Manager - State Mandated Leave Insurance.

Key Responsibilities

Lead and inspire a high-performing contact center team, fostering a culture of inclusion and customer focus

Analyze performance metrics to coach team members and manage performance effectively

Develop and implement strategies to enhance customer experience and team engagement

Qualifications

Bachelor's degree in business management or related field with 3+ years of operations leadership experience, or 5+ years of leadership experience in a contact center or customer service environment

High School Diploma or GED required

Demonstrated success in driving team performance and operational improvements

Experience leading teams through change and familiarity with insurance industry standards preferred