Teller

About The Role

Position Summary

First Bank of Wyoming's Evanston branch is seeking an OUTGOING, TALENTED, and ENTHUSIASTIC individual, to join our Teller Team! This position is the "front-line" of the bank and plays an essential role in attaining customer satisfaction in the day-to-day process. F ollowing through with customer issues that may arise and referring customers to other departments when appropriate is vital to the teller position. Tellers process customer deposits, withdrawals, and loan payments and provide other services to customers. Professionalism, confidentiality, good attendance, punctuality, flexibility, and adaptability are a must! In addition, you will ensure compliance with regulations and audit standards related to job responsibilities while adhering to and exemplifying our Core Values : Embrace Responsibility, Execute with Excellence, Pursue Growth & Learning, Thrive Together.

Essential Functions

• Actively greet all customers, learn their names, and build lasting relationships to foster customer loyalty and satisfaction. Develop and retain customer relationships by actively listening and assisting customers with their requests. Provide extraordinary customer service in alignment with the Quality Service Standards and My Service Pledge : Smile, Eye Contact, Refer to Customers by Name, Viable Options - Never Say No, Instant Acknowledgment, Customers Always Come First, End with Thank You.
• Assist customers with financial requests, account questions, and product inquiries. Take ownership of customer issues and ensure resolution to their satisfaction. Maintain a positive attitude and display courteous, respectful behavior toward customers and coworkers. Represent the bank professionally through appearance, punctuality, confidentiality, and adaptability. Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers. Maintain physical presence in the workplace and full alertness during working hours to ensure effective customer service and overall job performance.
• Conduct customer financial transactions within time limits and established guidelines, including deposits, withdrawals, check cashing, loan payments, cashier's checks, wires, credit card advances, account transfers, and business change orders. Accurately balance teller drawer, cash vault, coin machine, and Teller Cash Recycler (TCR) daily. Maintain cash limits and safeguard assigned currency by adhering to all company policies and procedures regarding cash handling, cash variations, opening / closing procedures, and dual-control processing. Sort, count, and strap money for vault / TCR transactions. Process overages and shortages according to the Cash Variation Policy. Accountable for all cash / currency handled.
• Detect and manage risk in every transaction, including identifying counterfeit currency and fraudulent activity. Stay current on fraud warnings and initiate discussions with customers regarding specific transactions as defined by procedure. Be well-informed on all safety and security protocols and notify management of any situation that may cause a security threat.
• Assist with closing checking and savings. Have a good knowledge of online banking products and be able to assist customers with enrollment and troubleshooting. Assist with debit card reissues, account research, and other requests using systems such as 4Sight, Synergy, and Card Wizard. Introduce new products and services such as credit cards, debit cards, and online banking when applicable.
• Demonstrate proficiency in computer transactions including deposits, withdrawals, payments, customer inquiries, alerts, stop payments, and telephone transfers. Exhibit knowledge of check handling tasks including endorsements, Reg. CC (exception holds), OFAC, and check cashing policies. Use coin and currency counters, bait money procedures, and alarm systems effectively.
• Research, troubleshoot, and resolve customer and internal inquiries regarding policies, practices, and products. Exercise independent judgment under minimal supervision. Answer questions about products and services and resolve problems within authority. Refer issues beyond authority to supervisors with recommendations.
• Maintain a clean, organized, and customer-friendly work area, always aware of the customer's view and keeping confidential information secure. Maintain a professional appearance in accordance with the dress code.
• Must complete all required bank training courses within assigned timeframes and take responsibility for understanding training content. Seek clarification from supervisors when needed. Attend and actively participate in staff meetings, training sessions, and lobby displays.
• Keep management appropriately informed of area activities and significant issues. Provide superior internal and external customer service, demonstrating courtesy, respect, and self-governance toward both customers and coworkers.
• Participate in community service and bank-sponsored activities that support the mission and values of First Bank of Wyoming. Adhere to First Bank of Wyoming's Core Values. Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Perform other duties as assigned.

About You

Minimum Qualifications

Education and Experience :

Required Skills and Abilities :

Interpersonal Skills : A significant level of trust, credibility and diplomacy is required. Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and / or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

Physical Requirements : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to : sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to : stand; walk; and lift or reach with hands and arms. The employee may also be required to : climb ( Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and / or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion), balance (Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium), stoop (Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles), Kneel (Bending legs at knee to come to a rest on knee or knees), crouch (Bending the body downward and forward by bending leg and spine), push (Using upper extremities to press against something with steady force in order to thrust forward, downward or outward), pull (Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion).

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include : Medium work. Exerting up to 50 pounds of force occasionally, and / or up to 25 pounds of force frequently, and / or up to 10 pounds of force constantly to move objects.

Specific vision abilities required by this job include : The worker is required to have close visual acuity to perform an activity such as : preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and / or operation / inspection of machines and / or using measurement devices at distances close to the eyes.

Working conditions : Must be able to routinely perform work both indoors in climate-controlled shared work area with moderate noise level and outside in sometimes inclement weather.

Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

Mental Requirements : Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and / or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

What We Offer

COMPENSATION & BENEFITS : Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.