Claims Administrator

At OneAmerica Financial, our purpose is to create more certainty for our customers, leading to better moments every day. We are committed to advancing stability and growth through every solution and relationship. We deliver financial strength that builds for generations, and we continuously aspire, look ahead, and collaborate to achieve more together. Join us as we champion lives!

The Claims Administrator is responsible for supporting our customers' sense of security and well-being by providing timely and accurate administrative support to the Claims team. The role involves acting as a customer service advocate, offering guidance and resolving inbound customer inquiries efficiently. The Claims Administrator also requests, verifies, and collects claim requirements via phone and written communication.

This role includes training and mentoring less experienced Claims Administrators and performing audits.

Primary Responsibilities (may include, but are not limited to) :

• Customer Experience and Support (40%)

Provide timely, accurate, professional, courteous, and empathetic service. Document and communicate phone conversations accurately per department guidelines.

Request claim requirements from policyholders, insureds, policyowners, attorneys, third-party administrators, etc., ensuring accuracy and completeness.

Meet departmental deadlines and standards for service, accuracy, and timeliness. Adjust actions proactively to meet objectives and support team members.

Set up various claims types, including group and individual long-term care, life, waiver of premium, death, disability, annuity, and unclaimed property, using multiple systems.

Monitor claim mailboxes for incoming correspondence and correctly categorize and communicate receipt according to procedures.

Support EWA initiatives, identify efficiency opportunities, and communicate improvements to leadership.

Qualifications :

Required : High School Diploma or GED

Preferred : Bachelor's Degree in Business Management, Operations Management, Statistics, or Insurance

Work Experience and Skills :

Additional Information :

This position is hybrid, based in Indianapolis, IN, or Portland, ME, with potential to work in CA, IN, or ME as needed. Note that OneAmerica does not have offices in New York, and remote work in NY is not permitted.

OneAmerica is an equal opportunity employer, committed to diversity and inclusion. We conduct background checks as part of our hiring process, considering factors like rehabilitation and job relevance.

Learn more about us at oneamerica.com / companies

We promote equal employment rights and provide the necessary legal notices, including the Know Your Rights notice from the Department of Labor.

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