Senior Technical Project Manager

A company is looking for a Senior Technical Project Manager to lead IT project initiatives for a Federal government agency.

Key Responsibilities

Lead end-to-end project lifecycle management for Salesforce and Contact Center projects

Oversee Salesforce platform implementation and manage Contact Center technology deployments

Collaborate with stakeholders to gather requirements and drive continuous improvements in operations

Required Qualifications

8 years of experience in program and project management focused on IT and contact center operations

6 years of experience leading IT projects on the Salesforce platform

5 years of experience applying Agile / Scrum methodologies to IT modernization projects

5 years of experience in documenting customer journeys and writing user stories

PMP Certification and extensive Salesforce expertise